Deel Volvo

05/24/07

Avoid.

by mbaker20 at Citysearch

I took my 2002 VW in to Deel to replace the oil pan even though it is a 30 minute drive across town. The parts needed to be ordered and I was told to come in on Tuesday of the next week. I called before hand and was assured that the parts were in. I showed up as scheduled and was told that the parts were NOT in. I made an appointment for the next day. I showed up Saturday and sat for four hours in the waiting room. I tried to speak to my representative but he was busy joking around with the mechanics and ignored me. I finally went up to the desk, waited in line for 15 minutes and was informed that a part was still missing and my car would have to be fixed on another day. I spoke to the manager who said that I could take my service elsewhere but I would have to pay Deel for the parts that they ordered. Deel's customer service is non-existent and their service is reprehensible. Take your business elsewhere.