Imagos Day Spa
Miami, FL 33176
Phone: (305) 271-0710
10/31/2007 Posted by missnikkile
I was looking for a reputable, clean, upscale salon to do a pedicure so I logged onto citysearch and looked under the "Best of" list for places to go. I was willing to pay a little more for good service so I made an appointment here. All but one reviewer gave this place 5 stars so I figured it had to be good. I called and they said a pedicure was $35 and with french, extra $5. I requested an appointment and for a Tuesday, the only thing they said they had was for one in the afternoon because they were completely "booked". Their cancellation policy is ridiculous. They make you give your credit card over the phone and if you don't cancel within 24 hours, they charge you for the service regardless of whether or not you go. I came in and the manager was obnoxious. She was like "May I help you? Do you have an appointment!! Is this your first time??" The pedicure chair is a recliner and there is a tub that they fill with water and has no jets. The place was dead, no one was in there and they said it was completely "booked." My technician didn't even talk to me. She looked like she was ready to go home and take a nap. The tools she used on my feet didn't even look sanitized. Horrible pedicure, I didn't even get a massage. All I got was some lotion on my feet. I didn't even get a real toe separator, I got tissue strips wrapped around each toe like bandages. The french was painted on with white polish by hand and she didn't even bother to make the lines straight or fix it with a brush. When I went to pay, the receptionist told me my total was $40 and whether to add the 15% tip on my credit card or cash. At what point did I say I wanted to tip 15% for crappy service? Supposedly the place is owned by a plastic surgeon in the same building, but I'm going to find a regular nail salon that does pedicures for $20. This place is a rip-off. No wonder it was dead. This is the first and last time for Imagos Day Spa. The reviews on here were probably written by staff members.
Pros: Nice setting
Cons: Parking, Cost, Poor Customer Service. Need to sanitize equipment.
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