05/07/08

Most horrible customer service on the beach so far!

by Chicheme

I'm a South Beach resident and owner of a business in the service industry:

The waiters,hostess, and the manager at this restaurant all seem determined to ruin the dining experience.

We had a totally uninterested waiter. He was gone for the whole dinner. The chicken with Honey Mustard was horrific. It tasted as if it was smothered in raw eggs. The ravioli was 'edible.' The Etruscan stizza was delicious. The waiter never came back to check on us. Another waiter asked us if we needed something when the manager was supposed to be appeasing us. The Manager wanted to justify the bad chicken with a detailing of the recipe. He left with no apology and suggestions. The waiter finally showed up and gave us a check that was incorrect. The hostess was very rude when I asked her about the Happy Hour drinks. There was an automatic 17% gratuity. I have worked as a waitress before, so I know how hard it can be, but this guy gave us NO service. The check was corrected (more than 7 minutes later) and the waiter just had no interest in how our experience was.

The chocolate martinis that my husband had were good.

All in all, it wasn't even a decent experience.

• Cons: Service

04/12/08

Don't Go near this place... It's nothing but a scam!!!

by OMEGA00

This place is a joke... Hostess grabbed us off the street promising us a half price meal.... When we were on our way to another ?real? restaurant...Sweet talked the kids and got us to try it... We were told that the meal would be half price... Here was the con.... The meal was half price... The drinks are where they get you.... Cokes were $8 each, Virgin marg. For a child $15.00.... Cocktails $19.99 ea.... Meal came to $99 and drinks were $61.00 of the total (one coke, one Virgin marg., one long island, and one mango daq. Note: drinks were watered down and tasted like what I would imagine horse urine would have tasted like... what a joke)

To top it off the meal sucked. And the family got sick.. Food tasted like it was out of a microwave oven and the bread was stale.... Olive Garden would beat this place any day of the week... Hell Burger king would have had a better meal...

On top of all this the they put a 17% tip on the bill.... (two kids and two adults)

Oh yaa.. When we asked for the manager he was nowhere to be found. It looked like the staff had been through this before...... Place should be bulldozed to the ground and put an olive garden in its place... or make it a parking lot for one of the real restaurant on the street... Would do more for the ocean drive then this chit hole!!!!! I am contacting the Miami b. b. b. about this con and have let everyone I can know about it in the travel industry....AS I walked back to our hotel I informed every concierge on the walk back and most knew not to send guests to this dive... I hope I have been clear in this review... If you are looking for a good night out sampling dog food,.... enjoy getting screwed out of your money,..... and sitting on the toilet all night trying to get over the meal then this place is for you...!!!!! .

• Pros: NOTHING GOOD!!!!
• Cons: EVERYTHING UNDER THE SUN!!!

08/31/07

AWFUL, OVER-PRICED TOURIST TRAP!

by jesushc

As stated by another reviewer, we were roped in with a ?two for one? drink special. They failed to put in print anywhere that the drinks were $14 a piece! I had a steak, which was like shoe leather and tasted awful. I swear on my life that a steak from your local ?Denny?s? is a choicer cut of meat and cooked better. My fiance?s pasta meal was bland and over-priced. The waiter was arrogant and rude. The bill came to about $125.00, including an automatic yet undeserved 17% tip. In general steer clear from Ocean Blvd., but NEVER eat at this tourist-trap crap-hole.

• Pros: NONE
• Cons: Bad food, misleading carnival barkers at the entrance, over-priced, cheesy staff.

07/31/07

the absolute worst!

by 2theq

Dining at this restaurant turned out to be an unpleasant chore for me and my friends. Considering the quality of the food the menu was terribly over priced and the selections were slim. We were rudely told to "shhhhh" during the only 30 seconds we were enjoying ourselves in the restaurant. When I alerted the manager of the situation I asked for the waiter (not our server) to personally apologize for his unnecessary rude behavior. The manager seemed very unconcerned but complied. The waiter stood a few feet away and very insincerely "apologized" commenting that it was a joke and we "just didn't get it". Furthermore, when we asked the waitress to split up the check, she refused. We were told that we would have to split up the charges including taxes and gratuity on our own. The restroom was an absolute mess, also. I haven't a positive thing to say about this place. Don't waste your time or money.

• Pros: zero
• Cons: you name it

03/08/07

SHAME ON THIS RESTAURANT!

by limagirl11

Our last day in miami beach we wanted to have breakfast on ocean drive. So we stopped here because many years ago BK (before kids) we had had a nice dinner here. Well to our horror they served my daughter pancakes that had mold on them. They must not be fresh made, otherwise how could they have mold on the pancakes.

• Pros: located on ocean drive
• Cons: ALL CONS

02/25/07

Please avoid

by chisocialite

I have never written a negative review before but I feel that I can't let this happen to anyone else. I warn you...there will be a big sign saying "1/2 off menu", there will be an attractive woman who speaks Italian, Spanish and English, and you are excited because you are visiting Ocean Drive. However DO NOT stop at this restaurant. The service is slow and can make you feel like an inconvenience, and the food lacks the flavor that is promised. Well, they hike up the prices and give you a specific menu for the 1/2 price menu at the end you receive a huge bill for a meal that leaves you wanting more...

• Pros: Ocean Drive
• Cons: Everything Else

Open-air dining and laid-back clientele and staff add up to a breezy bistro experience.

by Contributor

In Short
Giant, green umbrellas shade sidewalk diners while the bulk of customers dine on the front patio or inside, beyond glass doors that remain open all year. The cozy brasserie atmosphere, complete with clinking glasses and overzealous dinner conversation draws an over-30 crowd clad in everything from khaki shorts to casual business attire. People-watching is almost as interesting as the menu, which includes traditional Italian favorites like antipasti, panini, pastas and carpacci.

07/25/06

Horrible Service; Plain Food

by capri817

Make sure you ask how much specials are before ordering it. We ordered the mussels (appetizer portion) and they charged us $17!!!!! The worse thing- don't get fooled by the guy who lures you in with the 1/2 food and 1/2 drinks menu. It's a TOTAL tourist scam!!!!!

The food was super bland. The tuna was not cooked enough. The pasta was overdone. Overall, the service was horrible, rude, and unprofessional. If you do get a bill that is incorrect, don't bother talking to the manager. He is totally clueless. If you feel that you've been scamed, insist on taking off the tip from the waitress.

• Pros: Atmosphere
• Cons: Bad service, bland food

06/14/06

Another tourist trap to scam ur money

by foodguru01

This classifies as one of my worst restaurant experience ever!!! The host is very misleading, telling you that it's half price off everything on the menu. While the waitress confirms that all cocktails are half-price. Only for the bill to come and only it's an either or kind of deal. The two offers cannot be combined. So if you fall into this trap, just take out the 17% gratuity that they automatically charge you. I WOULD NEVER GO BACK TO THIS RESTAURANT AGAIN!

• Cons: Bad service, horrible food, just a scam in general.

12/08/05

OKAY FOOD

by russ77

This place was actually good in the late 90's. Unfortunately it has succumbed to just another run of the mill tourist trap restaurant in South Beach. Food is not bad, but not terribly good either, just ok. What it lacks for in food, it makes up for it in ambiance. Service is slow, but friendly.

• Pros: Ambiance, Location, Romantic
• Cons: Slow service