Carlucci's Italian Restaurant
Coconut Creek, FL 33073-3623
Phone: (954) 426-5466
06/19/2008 Posted by jitterbugperfume
Unfortunately, I can't review the quality of the food because I did not receive my meal. Five of us came to the restauraunt at 9:30 on a Thursday evening, we ordered quickly and recieved out drinks, then our problems began. When the food arrived half of the orders were wrong. The Mahgarita was instead a basic cheese pizza, my sausage and pepperoni pizza was instead a mushroom and tomato pizza, and the chicken piccata didn't come at all. First they said the ovens were turned off, so they couldn't fix their mistake and we'd just have to eat what they had prepared instead. Then they instructed the server to lie to us while they picked off the wrong ingredients and replaced them with the correct ones telling us that they'd reheated the ovens and prepared new pizzas. When they finally agreed to actually deal with their mistake I was so angry I couldn't have eaten anyway. Finally, with the checks on the table and boxes loaded with the few entrees we did receive the chicken piccata arrived at the table, the piccata jellied and the marinara cold. The entire time we sat there, two of our party not eating, one eating the incorrect after being forced to choose between that and no meal at all, the kitchen staff stood in full view of the table talking trash, insulting our party, denying they'd prepared the wrong dishes, and demanding that the server lie to us about the state of the kitchen and their willingness to make good on their mistakes. I don't know if they didn't think we could hear them, or they just didn't care. Finally, we were informed that all of this was our fault because we'd come at 9:30 (their stated hours say they close at 11 pm) the only recompense offered was one soft drink removed from the tab. Needless to say, I will never be eating here again, nor should you.
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