Delano Hotel
Miami Beach, FL 33139
Phone: (305) 672-2000
06/23/2007 Posted by elvirah
After staying at the Delano's sister hotel, ShoreClub I was very disappointed in this hotel. Yes, the decor is nice and the pool area is nice but the customer service in my opinion was horrible and it did not compliment the amount of money that I spend in staying there. Me and a couple of my girlfriends stayed for 4 nights around a holiday weekend. Besides the front desk, concierge, bell men and housekeeping the other employees did not make you feel welcome or important, and a few of them were rather rude. It was impossible to get service in a timely fashion around the pool or on the beach. I repeatedly asked for items that were never brought. At the end of my stay I vowed to never come back, I dont believe in spending alot of money and not receiving superior customer service. I would recommend ShoreClub, I loved it! They were very accomodating and I definitely got my money's worth!
Write a review and share your thoughts with others
