Horrible service. I always go to this restaurant but this weekend i totally changed my mind... I had the worse experience... I went dining with my daughter and it was lunch time and the restaurant wasnt busy at all... we placed our order with our server and that was the last time i saw her...Someone else brought our food which is fine but my daughter wanted coke again and our server didnt come to our table even once to ask if everything is ok or do we need anything... i had to ask some one else to bring me daughter coke.... then i had to ask a different person to bring me a check and another server to take a payment.... that was the worse service ever and i will never go back to that restaurant.........
Houston's North Miami.
Can't believe that this favorite North Miami spot has gone to the dogs!
The prices are outrageous $15 for a hamburger and the fries are now skinny minis not real french fries. What used to be a full rack of ribs for $28 that was so big it hung over the plate is now so small you will leave hungry.
The booze is outrageously expensive but they do serve a decent drink.
By the time you leave you feel like you paid for a 5 star restaurant at a burger joint
Never come back.
I am writing you to express my deep frustration and disappointment on the rude treatment received from your "manager" (Casey Friedrich) on our last visit to your restaurant located at 17355 Biscayne Blvd., North Miami Beach, FL.
On the night of September 8th, I went with my family and friends to your restaurant to celebrate my wife's birthday, as we have enjoyed coming to Houston's over the past years for the food and the service, and we considered it to be our favorite food place. The location is very convenient, and we always considered it to be family friendly. Upon our arrival we were seated and proceed to have dinner. At the end of our dinner we ordered dessert, to blow out the candles, previously authorized by the server. My two year old son found this very exciting, so he laughed with great joy and even had us sing happy birthday again so he may blow out the candles.
Suddenly, a man "Casey Friedrich" arrived at our table with a serious expression on his face and unfriendly tone of voice asking if everything was ok? At first, we were all confused about the reason he was asking, but as we were having such a great time we all smiled back to him and said "yes, great, thank you!" His immediate response was "The people in the restaurant are complaining about your kids performance... their behavior aren´t appropriate for our restaurant." I.. We all remain in a bit of shock and speechless. Then one of my friends asked him if children were not allowed for dinner, but we didn´t receive any response.
So we found ourselves seated in front of this "manager" who neither approach us before, not warn us throughout our dinner about these complaints, asking us to leave. He just suddenly comes out of the blue, without introducing himself, or excusing for interrupting the moment, or at least having the courtesy or manners to say something like "Happy Birthday. I'm so sorry to have to say this but...".
Once he left, we looked around ourselves and did not noticed anyone being uncomfortable, in fact we were no louder than other tables around us. Therefore, I paid the bill and we immediately left.
At the end, I just want you to know that my customer´s expectations were not even met, on the contrary, I feel very disappointing. I want to believe this experience was a rare aberration from your usual levels of service, but unfortunately, it occurred during a very special evening for our family, so I really doubt we would ever come back again to your place
Worst service. We went to celebrate my birthday, the food was good, but when we begin to eat dessert the manager approached to us and ask how was the food, but he told us that we had to go because our children's behavior was not appropriate I decided to write to warn people not to go with children because they are not well received. He was rude and arrogant. We dont plan ever going back.
Nice View. It was a very nice experience, tasty and spacious. Unfortunately, a bit too pricey..
THIS PLACE IS A RIP OFF/SUCKS. ME AND MY FIANCEY PAID $32.00 FOR A FISH TOPPED WITH CRAB MEAT, IT LOOKED LIKE A KIDS MENU. WITH 5 PIECES OF VEGGIES. WE ORDERED 2 GLASSES OF RED WINE AT $11.00 EACH, THE GLASS WAS LESS THAN HALF FULL. ALMOST A FINGER IN WIDTH. TOTAL BILL WAS $99.00 WITH TIP. WE LEFT THERE AND HAD TO GO HOME AND EAT AGAIN. WE SHOULD HAVE SENT IT BACK AND NOT PAID FOR IT. I THINK THERE CUTTING BACK ON FOOD AND DRINKS TO SAVE MONEY IN THIS RECESSION. WILL NEVER GET SCREWED BY HOUSTONS AGAIN. LUIS MIAMI, FLA.
Roomy banquettes and hefty portions typify this polished American grill that's popular for business deals and special occasions..
Burnished brass and stained wood complement roughly mortared brick and the occasional plant. Amid ubiquitous earth tones, corporate types and small parties (celebrating or simply living large) occupy deep booths done up in fine upholstery and lit from above by pin spotlights. Burgers, prime rib and steaks are the specialties of the house, but the menu also includes salmon, salads, pork chops and roasted chicken.
Impressive. Usually try to avoid Houstons, but this one is a bit difference. First, great location and view. Second, couldn't avoid ordering steak. Tastes even better than the more expensive location next door.
They never ever change the menu.. We have been dining at Houstons for about 5 years now. Although the food is most always good. The menu is always the same, down to the vegtable of the day. They dont ever change anything. That is diappointing. We always had good service until our last visit. We had the worst service, there really was no service what so ever. It was awful. I brought it to the managers attention, he was rude and arrogant. We have not been back since and dont plan on ever going back. We will go to Mortons next time for a great steak.
beat hamburger and fries i have ever had.
I love food and Houston?s and probably has the best burgers and fries I have ever had. Last time I had it for $12 but since the prices go up every minute I?m sure it?s up a few bucks by now. I used to eat there a lot but I stopped because the prices just keep on going up. Plus, the wait is always always long.
The food is good but I don't know if I?m willing to wait so long and spend so much money again.
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