Shopping >Sears Optical
Fine customer service.
Perhaps things have changed there since the comments posted here over a year ago.
My experience on New Year's Day was very good. I requested the most inexpensive quote on tires and was not upsold at all. In less than an hour and a half I was on my way. They inflated my "limp-in" spare and informed me of another worn tire and the near need for front brake pads. Again, without any pressure to do the work at that time. Eddie helped me, I give him high marks.
If your experience is like mine, I can't see why you wouldn't be very pleased.
Editorial Review by Citysearch Editors. Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.
They take forever and they still screw up!.
HORRIBLE!!!! First off, there was less than 5 people in line and it must have took over 20 minutes for someone to finally help me. There were four registers but only two people working there; and they kept on disappearing. When they finally got to me, a lady said she had been waiting over 2 hours for an alignment and oil change so she left without the oil change done.
I went there for a tire change, and they said my tire was loose because of the bearing (which they put on for me a couple years ago). I admit I don't know much about cars but I'm pretty sure that when they did it, they put it on loose and w/o the clippers on causing it to wear down and be replaced sooner than necessary SO THEY CAN MAKE MORE $$. How come the other ones they didn't touch were fine when I've had the car for over 6 yrs. and never had to replace them?
While I was complaining and the manager said it wasn't their fault I overheard that the other lady with the alignment called to complain because her car was already pulling. Coincidence? I think not!
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