DON'T BUY A GROUPON FOR THIS PLACE
I bought a Groupon for this salon a few months ago. When I called to make an appointment they were extremely rude and insisted that I would need to add extra services to my Groupon. Mind you, they had never met me or seen my hair to make such suggestions. I was irritated by this but went ahead with my making my appointment.
A few days later, I realized I had a conflict in my schedule and left several messages to reschedule (because their phone goes directly to a voicemail), but my messages were ignored and I never received a call back.
I sent a complaint to Groupon about the bad service and they insisted that I must provide a phone number for the salon to call me. This is not how business is done! A customer should be able to call a salon to make an appointment, not the other way around. Groupon refused to refund my money.
With the Groupon expiration date looming, I decided to give it another try. But now I have spent three days trying to reach the salon for an appointment, again unsuccessfully. Their calls go straight to their voicemails, but the mailbox is full so I could not even leave a message.
I have again complained to Groupon and they continue to defend this crappy salon and have not refunded my money..
I had never had any problems with Groupons before this incident and find it absurd that they would let a lousy business cast a negative light on them over a $39 refund that is rightfully due to me.
I HAVE BEEN SCAMMED!!!!!
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