Please stay away from Planet Beach whenever you are! Or be a.
Problems with cancellation every time wanted to cancelled was scammed to stay, but keep paying. Wanted to cancel due to problems with service, broken and mal factional machines/equipment, unpleasant experiences, constant extra pay here and there. Today I learned that they will charge me 2 more month to cancel today. I went online and found numerous cases like mine. check it out by yourself on google
WHo does business like this? ANd don't care for their customers to be happy and just be CHARGED?! Bed carma they will lose all the money they stole from people! Amen!
Problem Cancelling Membership. I was talked into a "Planet Beach" membership. At first the electronic spa concept sounded like a great deal and good idea. Every time I would go to the spa to use my services, I would be approached very persistently to buy products, sometimes I would try something (which never worked) and sometimes I would decline. As time went on I used my membership less and less. I felt the services and machines were poor quality and doing more harm than good. I also did not like the pressure that the girls were giving me to buy products. I stopped going altogether but continued paying the 59 dollar a month membership fee. After a month of not going I noticed an unauthorized charge on my credit card for products. I called the spa and they kept telling me the owner was out of town and would call me as soon as she got back. I disputed the charge with my bank, and sent in a letter to cancel my membership. The lady stated she could not take a membership cancellation letter and I would have to talk to the owner. I informed her the contract states you may cancel your membership as long as you give 60 days writing. The letter served as my sixty days. I took a picture of me dropping off the letter and also mailed out a certified copy. I also called to follow up on my cancellation, and heard the same bs story. The owner NEVER contacted me back.At that time I did not cancel my credit card because I had that same card hooked up to all my other bills. I felt updated all the accounts would be a hassle and trusted that they got the point. I let the two charges for the 60 days (the $59 fee be charged and did not dispute those charges). Boy was I stupid, the next month after the 60 days notice they not only charged my membership again (which should have been cancelled) they charged again for products that I did not buy. I then cancelled my credit card and they can no longer fraudulently charge me for products or services I am not using. I disputed the charges for products and the $59 dollar fee. The bank credited me for all the product charges. However, my bank did not credit me the $59 dollar fee because they said that the merchant didn't accept my cancellation. This has been a nightmare and I also am planning on filing a complaint with my my local BBB. They have done this to many other people and now i'm finding out if you google PLANET BEACH SCAM a lot of complaints will come up and a lot of other people have been victim of their unauthorized charges. BUYER BEWARE!!!