Miami >Food & Dining > Liquor One of Miami INC
1600 W Flagler St, Miami, FL | Directions 3313525.773023 -80.221574
Neighborhoods: East Little Havana, West
Very poor experience... – Just like the previous reviewer, I'm having an extremely difficult time dealing with this company. I went on-line and ordered a bottle of champagne to be gift wrapped and delivered to friends in Tampa who just had a baby. The website indicated it would be delivered the next day. My credit card was charged, but now, two days later, I have no indication that the champagne has been delivered. I called the phone number that the website listed, and the woman who answered told me to call back in two hours when there would be someone there who speaks English(?!) So I waited a couple of hours and began calling again - the phone rings and rings with no answer and no voicemail option in the middle of business hours on a Friday. Oh, I also tried to e-mail them a couple of days ago with a question regarding my order - no response. I will be much more cautious in the future!
Do NOT order from this company - unprofessional – I made the mistake of ordering from liquorone dot com for father's day. I ordered Tuesday and expected the package would arrive by Thursday. I even received an email confirmation on Wednesday that said the order had shipped. So I called my mother every day and she said my father never received the order. Friday I called 3 times during their business hours and no answer. I called Saturday morning...no answer. Then I replied to my order confirmation asking about my order.
I finally received a phone call Saturday at 6:33PM stating that the server went down and that my order was never received! Then why did I get an email stating that the order was shipped! I asked if they could overnight something so my father would still receive his father's day gift and the man stated that he wouldn't receive it until Monday. I was in tears at this point. The man offered to refund my money, but I asked him why, if I emailed them in the morning would he wait until 6:33PM to finally call. Clearly too late for me to have anything else done as my father lives 7 hours away from me. The man stated that he would add something extra to the package.
So, now it's Wednesday after father's day and my father just received the package, with only the bottle I ordered and nothing extra.
Whatever you do, if you're ordering a gift especially, order from someplace else. This was horrible customer service.
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