Doral >Doral Hyundai
Horrible horrible customer service.... wow I wish I could just cancel my car purchase due to their service dept..... just plain horrible!
Doral Hyundai is now my dealer. I am very satisfied with my new Sonata from Doral Hyundai. I recommend this dealer! Elisa and Carlos from the Internet Department went out of their way to give us the best deal possible. We were so happy that my mom ended up buying a New Hyundai for herself. You would be slighting yourself if you didn't purchase a car through them. Would definitley do business with them again!
Horrible Service. Their service dept is very rude and they try hard to rip off the customer. Be extra careful if your car's warranty is about to run out as that is when they're most likely to try to rip you off. Stay far away from these crooks.
Stay away from this place!.
I am writing to make everyone aware of the practices of a dealership called Doral Hyundai in Doral, FL.
About 2 months ago I had purchased a 2012 Elantra Limited. I have to say that the shopping experience was very positive. However, today, all that positive experience has become one big bitter nightmare.
When buying the car, the dealership agreed to make the last payment on the lease I had. They would not keep the car (a 2009 Yellow Mini Cooper). They would do everything needed to properly returning the car including offsetting all costs associated to it.
When I called on the 14th of October to ensure all was well I had a bad surprise. What prompted me to call was the fact that I have received a bill from BMW Bank informing that the last payment was due.
When I called, I was notified that not only the payment was not made. They had no recollection of us agreeing with them paying it. Furthermore, they said that the car was there at their lot waiting for me to come and pick it up. Since they were unflinching about doing what was agreed I had to coordinate the removal of the car and return of it to the Mini Dealership.
If this was all I would be less unhappy. However, my wife, upon arrival of the Hyundai Dealership with the tow truck (Because of their dishonesty the car could not be driven because it lacked the proper documentation), inspected the car and found that it was vandalized. The Mini Cooper has a logo outside on the trunk. This logo has been removed. The car was dirt and the tires were flat. It was visibly not well taken care of.
While waiting for the car to be towed. My wife learned from one of their employees that Doral Hyundai was trying to sell the car. Since they have failed to do so, they decided to pull this trick on me.
Since Doral Hyundai is adamant in not recognizing their mistakes, I am seeking all possible avenues (including legal action, going to the media, etc.) that may allow me to collect the moneys owed.
I alert everyone: Stay out of this dealership. They will cheat on you without thinking twice.
Looking for a car? Don't shop at Doral Hyundai.
I wish I could give this a zero star, or maybe a half star. It was the worst car buying experience I have ever been a part of.
While Jesse, my individual sales rep, was a great guy to work with, the same could not be said for the senior management. Juan was dishonest and ingenuous on his promises. Sent me home with the car, then called back a couple days later saying they needed another few thousand dollars to get the deal done. Classic sales tactic. Get em used to the car, then tell them you need more money. This, mind you, was done after Juan swore he doesn't do those kind of deceitful tactics.
Do yourself a favor. Stay away from Doral Hyundai. Visit Carmax or Maroone instead.
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