Buffalo Wild Wings - Dolphin Mall

Doesn't Recommend

kwmkwm

Joined 3 years ago

Bad service, good food. June 2010 - Dolphin Mall - Doral area, Miami

Mixed experience.The food is very good. The

service is very poor, explained by BWW having an

unposted 15% gratuity addon which is stated on the

receipt as needing a 'managers approval' to

override.

I've really never seen this work out well for

the customer, the wait staff was very very

young, they looked and acted as it was their

first job. I actually had to stand up to get

anyone's attention, they would hang outside

or in the back to avoid the floor.

As an additional caveat, I crossed out the

hard gratuity and left 0. It was that bad. First

time I've ever done that. Naturally BWW submitted

the original bill that I did not sign for to AMEX,

who paid them only what I signed for, just the

food. Yay, AMEX!

This place is for people who literally don't

care about service but like good food at a

sort of reasonable price. There are small plasma

screens scattered for viewing, the big screens

are all projection, however. Not a bad place

to watch a game but not a good place either.

At least the staff will leave you alone.