Tony W.

Joined 7 months ago

I would like to tell you about a recent experience my family had with the Marriott South Beach. This was my family’s first trip to south beach and they had a fun weekend. The hotel is great and the food excellent. When we got home to Tampa I realized my daughter left the t-shirts she bought and my son left his stuffed dog “Rex”. Rex has been with my son since he was a baby and makes every trip with us. My wife called the Marriott and got frustrated with the front desk and their “oh well” attitude. Thankfully my wife was transferred to the Manager Seth. Problems are opportunities and it’s not how you act when things are going good but how you deal with issues. Seth went above and beyond what anyone could expect. He lived the Marriott values and reminded me through his actions why I am loyal to Marriott. Seth immediately realized how important my son’s dog was to him. As my son Ben lay in bed crying Seth kept looking and updating me on what was being done. Later that night Seth called to let me know they had Rex and would overnight him back to us. My son was so happy to hear Rex had been found. Seth then asked for the dog’s name and my son’s name. He also asked for my daughters t-shirt sizes, where we got the t-shirts and what they looked like. The next day Seth gave me another call to update me and to make sure my son, Ben knew that Rex was safe and on his way home and to get my email address so I would have the tracking number. So far I was thinking “wow this manager really gets it” boy was that an understatement. The next day Seth calls to make sure we got the package. Unfortunately I was traveling and staying in a Marriott so I could not open the package. I called my wife and she went out to get the package. My wife called back crying because she was so happy and amazed at what Seth had done. Seth had taken Rex and took pictures of him at the pool, by the buffet, working on the computer and so on. In one picture Rex had typed a message to Ben that he had decided to stay an extra day and would be home soon. The pictures were put into a little photo album. Seth had also gotten my daughter four t-shirts. Amazing. My son took the photo album to school and showed his class. Thank You Seth!

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Contributor

Joined 10 years ago

Dependable digs boast consistent service and ample amenities.. In Short
This highly recognized hotel chain has been taking care of business and leisure travelers since 1957. Professionals appreciate the business center, meeting facilities, in-room work area with ergonomic chair and no-glare lamp, and express check-out. Those who come to kick back take advantage of the pool and gift shop. Spacious rooms include a comfy bed with a quilted-top mattress, oversized comforters and feather pillows. Additional amenities include a fitness center, whirlpool and concierge services.

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meggam

Joined 6 years ago

All around great hotel for the price!. I was very impressed with the hotel. The service was wonderful and the prices were very reasonable for South Beach. My room was nicer than the one at the Ritz and the view was incredible (no view at the Ritz). Overall, this hotel is ideal for South Beach b/c it's close to the bars and restaurants without breaking the bank. The beach scene in front of the hotel is incredible too!