FAITHFUL SPRINT CUSTOMER WATCH OUT !! READ !! – GO ANYWHERE ELSE !!!. I am an E.M.S., E.O.C. MEDICAL EMERGENCY SERVICES COORDINATOR, FOR 37 YEARS. This store "baited and switched", after prior agreement this store gave me a "NEW in the box" , G3, broadband unit. marked "BAD" with a tape tag. I was promised a new "NON-RETURN UNIT WITHIN 4 DAYS !!!". 32 DAYS LATER, the new stock FINALLY ARRIVED. THIS ONE WAS TO REPLACE THE FIRST ONE THEY SAID THEY HAD, "IN MY HAND ON HOLD FOR YOU", The FIRST TIME ???.The replacement arrived LATE !!. THEY CHARGED $ 225.00 ABOVE MY "FREE UPGRADE". AS A 4 YEAR CLIENT OF SPRINT WITH AN "EXCELLENT RECORD". THE EXCUSE, WAS THE RESTOCK DELAY THEY CREATED, A CUSTOMER CAN'T CONTROL THAT.
Because the did not get THEIR OWN RE-STOCK replacement the within 30 days, SPRINT AT FAULT. THE STAFF WAS TOTALLY UN-PROFESSIONAL. MORE AND MORE WE SEE THIS IN SMALL "MOM AND POP" LOCATIONS . IT IS HERE NOW TOO.
1. THIS STORE "VOIDED" THE FREE UP-GRADE
2. AND THE AGREEMENT THEY MADE TO EXCHANGE THE RETURNED ITEM HANDED TO ME BY THE SALES STAFF THEY SAID WAS NEW THE FIRST TIME (THE ADMITTED IT WAS A RETURN)
3. NEXT THE MANAGER LEFT 15 MINETS PRIOR TO THE TIME HE MADE TO SEE ME TO RESOLVE THE ISSUES.
4. NEXT, UPON THE SECOND APPOI NTMENT, AGAIN THE MANAGER WAS NOT THERE AT ALL !!!.
5. THEY IGNORED MY LETTER TO SPRINT COPORATE.
IF THIS REVIEW MAKES IT INTO THE SYSTEM THEY WILL IGNORE IT TOO.
YES AT WORK SPRINT HAS FEMA COMMUNICATIONS CONTRACT RUNNING WELL . HOWEVER IF YOU ARE A GOOD EVERYDAY CONSUMER THIS STORE ISN'T FOR ANY OF US. AVOID THE HOMESTEAD STORE....
UNLESS, YOU ARE NOT OFFENDED BY BREACHED AGREEMENTS AND IMPROPERLY VOIDED CONTRACTS
OR UNLESS YOU LIKE BEING TREATED BADLY AND REALLY DON'T NEED $ 225.00 OF YOUR OWN MONEY.
Editorial Review – Offering a wide array of cell phones, PDAs and accessories, along with broadband internet connectivity--all of which are supported by a nation-wide data network.
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