Michael's Genuine Food & Drink

02/21/09

REALLY BAD SERVICE, DON'T KNOW ANYTHING ABOUT HOSPITALITY-ARROGANT

by juec at Citysearch

As a gourmet couple (regulars and WELCOME at Masa, Craft, L'atelier Robuchon,Per Se, French Laundry,Fat Duck Tetsuya, Il Bulli Le Cinq,Guy Savoy, etc) that just moved from NY, we used to enjoy very much the food at Michael's since is one of the restaurants in Miami comparable to the ones in NYC. However, last night our experience there was AWFUL and it shows how they DO NOT CARE about service or loyal clients there(we go there usually every friday ordering bottles wine average U$150) . They seated us on our table and, 1 minute later, made us stand up- my wife being 9 months pregnant and on her DUE DATE, to change for another table that wasn't ready nor available!!! - Making us wait outside - not offering a chair or drink or ANYTHING- for 35 more min to seat us on the other room, while the table we seated initially was still EMPTY.(PS: on a courtesy call from Alia in the morning I expressed my concern about waiting time-mentioning my wife's pregnancy- and she guaranteed me I wouldn't have to worry) .To our surprise, the chef's WIFE- TAMARA SCHWARTZ- was the one orchestrating the mistake-after-mistake process and didn't seem sorry or concerned about any of it since our original table was probably to some friends of her. What they should think about is that clients that come every friday, ordering expensive bottles of wine and, most importantly, with a 9 months pregnant lady, they should be more careful since we have other restaurants options and they will have less and less clients like us, specially in economic times like this. REALLY BAD SERVICE. They don't know anything about restaurant management and hospitality, maybe they should try surviving in NYC, they wouldn't last a month.

07/08/08

Great lunch place

by janesneed at Citysearch

Best lunch in town for business or casual. Affordable menu with lovely atmosphere. you cannot decide what to get, so share little plates and try it all. Definitely get a dessert especially the chocolate with rock salt, yes rock salt...too die for !!

• Pros: Great prices and location
• Cons: parking tickets handed out liberally

06/03/08

Some of the rudest service I have ever experienced

by bosterwind at Citysearch

When Michael's first opened up, I very much enjoyed going as it was one of the first decent restaurants in the neighborhood. As the restaurant became more popular (mainly because of it's status as one of the few close-by, decent restaurants), the service deteriorated to such a below par level, that myself and everyone in my circle of friends and co-workers will not step foot into the restaurant anymore. This includes restaurant crictics for some of the major magazines and newspapers in Miami and extended area. The food has remained decent, but with such subpar, rude service, there is no point in going to Michael's ever again as the staff destroys the dining experience. Unfortunately the owner appears to have a very non-caring attitude about his actual patrons and the service, which he has expressed many times over to anyone who has complained to him as a past regular guest.

You are much better off spending your money at one of the many other wonderful restaurants in Miami who also have decent food, but actual friendly service that warrants the above average prices.

• Pros: A pro used to be the food
• Cons: Extremely rude and uncaring staff