American Signature Furniture

Amsf A.

Joined 7 months ago

AMSF has the absolute customer service. It is amazing that i have not found a single person who likes them. The furniture is ideal because it is cheap and varied. But the employees are the absolute worst. It would be better to do dealings if you were a cop in the black market. The Miami store has 2 of the worst employees i have ever had to deal with, Maria and Donald. Maria is a rude liar who hopes her customers never bother her, and Donald is responsible apparently for supervising ALL the techs and only has to work one day out of the week. Norbert is their only saving grace. he actually gives you a sense that someone actually has a brain and heart in this store. UUUGGGGHHH!!

Doesn't Recommend

Erick C.

Joined 1 year ago

Customer service is bad. They have items in the floor that actually do not have in stock or are discontinued. Yet they will sell it to their customers just to get a sale and make their comission. The things that they do have then their warehouse which they allege it is out of the state might not carry it and they schedule a delivery without doublechecking availability directly with the storage. This results in continuous last minute changes in delivery dates schedules as well as last notice availability change. Do not trust their word because they do not have one and they dont take responsibility for their actions. They always want to blame it on either the system or their lack of availability of their products. I would definetly NOT RECOMMEND this business to nobody especially to hard working miamians that despite the situation with economy crisis ,save their pennies to realize that a company so big and powerful is trying to fool them.

I hope you never learn the hard way with these people like i just did.

A very dissapointed customer from American signature from Bird Road.

Doesn't Recommend

Fnunezz

Joined 3 years ago

Terrible Customer Service/Product. I had purchased a leather sectional from the Miami Store (Birdroad Store) after receiving item many damages were discovered I was placed almost an hour on hold to get to talk to a manager, instead of sending me a new item based on damages , I had to wait instead for an "Inspector" to respond to my house, and then waited for his report to be submitted to the store to see what disposition was gonna take place; aftter 7 days FINALLY an exchange was approved, be aware that the furniture was received already "damaged" I ended up paying $63 dollars for additional delivery charges for the exchange; today after waiting all afternoon for the freaking delivery, I just received a call from them to tell me that unfortunaly the driver was missing one part of the sectional and that delivery had to be scheduled for tomorrow... lets seat and wait now to see what conditions will the new piece be....NEVER AGAIN some people complains about the quality of rooms to go furniture ut when it comes to great customer service n deliveries! they got it!

Doesn't Recommend

xuxa123

Joined 5 years ago

dont ever buy from them. BOUGHT FURNITURE AT THE SUNRISE STORE IN FLORIDA

HOOOOOOOOOOOOOOOOOOOORRIBLE CUSTOMER SERVICE... MANAGERS NEVER AVAILABLE, AWAYS OUR FOR LUNCH OR GONE FOR THE DAY

I'M IN TOUCH WITH B B B AND ABOUT TO S UE THE STORE

DONT BUY FROM THEM!!!

THEY DONT FULLFIL PROMISES OF DELIVERY! 2 MONTHS TO DELIVER THE LAST PIECE OF MY PURCHASE!! 6 DELIVERIES SCHEDULE! FURNITURES IN STOCK AL OF A SUDDEN ARE NOT IN STOCK THEREFORE ANOTHER DELIVERY DATE IS SCHEDULE!

NO NO NO... DONT EVER BUY FROM THEM!! AND TELL ALL UR FRIENDS!!!

THEY ARE HORRIBLE!

Recommends

Jeta118

Joined 5 years ago

Fantastic Quality and Service!. What a pleasure it was to shop here. It was our first time and we were fortunate to meet an incredible salesperson Norbert who helped us from start to finish. Not sure what we were looking for, he directed us to the perfect match, our entertainment center. The quality of their furniture is fantastic, all wood inside and out. They carry both traditional to modern pieces and the prices are very compatible with top quality. I have recommended them to others and would definitely buy from them again, but only with Norbert... I hope he's still there...