Doral >Us Mona Lisa Tiles
Urgent..Us Mona Lisa Tiles/Maria Duran Fraud. Do not, under any circumstances do any kind of business with US Mona Lisa Tiles or any of the other names they have been using. Frank Duran and his wife took my money and still have not delivered my tiles. I waited 8 week for my tiles to be shippep from Italy. I was later told that my tiles are in Orlando warehouse and will be delivered. To date i have had no delivery. Maria's correct name is Meriza Duran Miranda. She goes by Maria Duran, Maria De Sera, Maria Sera and a whole host of other names. Frank is Franlin, Franklyn Sera and also uses the name Frank Colazo.
Scam, the worst customer service on the Earth.
I'm General Contractor and I have had the worst experience with this business.I would not recommend using this company for any service. They did not deliver the tiles that I have purchased. They delivered another product with different colors. They do not have the most of the products in stock, they ordered for another local distributors and said they are from Italy.
Besides, the above they are rude and big liars. NEVER, NEVER use this company, save your money, time and patience.
I would not recommend using this company for any service. They did not deliver the tiles when they said they would. In fact, they arrived 2 weeks late. When they arrived MANY, and I mean MANY, tiles were broken. The boxes were falling apart, while the plastic they were wrapped in was in tact. Thus, this was not the responsibilty of the truck line, but rather US Mona Lisa Tile's issue. They refused to take responsibilty or be of assistance in any way. They supplied the WORST customer service I have experienced to date with our remodel.
Beyond the shipping issues, they will not call you back once your order is in process.
Do not use this company. They need to learn what doing business is all about.
AWFUL EVERYTHING BUYER BEWARE.
This place is terrible.
My husband and I wanted to remodel our bathroom. When we got there the fake lady was really nice but then realized that she was a 2 face talking bad about other customers she had just helped then after we picked our tile. We noticed 2 customers that were waiting for something when she asked them"WHATS HAPPEN" They advised that they were there to pick up their order that was over due 3 weeks. She told them to wait in english. then called her PAPI as she said in spanish and told him in spanish s they could not understand to take the tile from the other order from another customer and fill thiers not to worry about the matching. And laughed it off and told them to wait for the order that they would bring it....
Jokkingly me and my husband told her I hope that doesnt happen to us she laughed and said NO WAY!!!
Our order was made on a saturday they told us the order when be there by friday the next week LIES!!!!!
I spent 3 weeks calling them with no answer... leaving messages no call back... It came tyo a point that I was so fed up I called back to back one day and finally got threw to the lady and she said my order was coming from CHINA china seriously since when does tile from ITALY come from CHINA. She told to "JUST WAIT"
My husband was pissed so the next day my husband took off from work and went with me to the store where she started calling me a liar
We finally told her we didnt want to speak to her and wanted to speak to the guy he told us sorry and we made him to give us a discount he gave 10 percent which was actually only 10 dollars
Very poor service. If I could rate zero stars I would. I waited a long time for these people to at least acknowledge me, which never happened. Finally I decided if I could get some help and this rude woman said "I'm on the phone I can't help you I'm busy, just look around". Against my best judgment I did and then realize it was a waste of time. By the time I was done talking to this woman I just wanted to leave. I've never met someone so rude in my life! All I have to say is there are other places who actually know how to treat a customer. There are many tile places around miami so don't make this store one of your stops. Service here is worst than poor!
Horrible Customer Service- Do not use this company!!. This company does not know anything about customer service. I'm in the process of remodeling 2 bathrooms and purchased my first set of tile here. First off it is extremely hard to get a hold of them by phone and then you're lucky if they return your call. Some of the tiles came chip and unusable. I told the manger about this and all she could say "no impossible I don't believe you". They refused to look at the cracked tile or even offer some type of refund. This place obviously does not want return business. I will NOT be using this store again for the next bathroom remodel. BUYER BEWARE- THEY JUST WANT YOUR MONEY AND ONCE THEY HAVE IT THEY DO NOT OFFER ANY GUARANTEE OR CUSTOMER SERVICE AFTERWARDS.
Great Tile Store!!!. The service at US Mona Lisa tile was wonderfull. They are not just sales reps like at the other stores nearby, they actually take their time to help you find exactly what you are looking for, and if your not sure they will help you, and if you need an installer or a delivery they can arange that as well. They have a large selection of material with everything from classic style to contemporary style. last but not least they have the best prices in town. Lets just say there is a reson why they were my last stop and my only stop for flooring needs from now on.
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