2220 Coral Way, Coral Gables, FL | Directions 3314525.750483 -80.230591
Neighborhoods: Coral Way, South
Inadequate service, aggressively rude owner, bike haters – I dropped off a beach cruiser on a Tuesday morning and was told it would be ready on Friday. At 2pm on Friday I show up to find out its not done, and wouldn't be ready until after 5. 3 hours from then.
In 4 days, they hadn't even started the difficult and arduous process of changing the bearings on one tire, of a beach cruiser. Obviously a hard model to work with for this clearly talented business.
Moving the professional bar up, you could also hear the owner arguing with the techs in the back room. The owner was also gracious enough to tell me after I asked why it wasn't done after 4 days, that I should run his business. All this when I asked why my bike wasn't done.
There were 3 sales associates, 2 techs that I could see and the owner, and clearly they lack the skills necessary to change the bearing on one wheel of a beach cruiser in 4 days.
I was then basically chased out of the store, given the best possible customer service a poorly run business like this could offer.
Now, customer service in Miami is sketchy, but this place is the pinnacle of horrible service and a rude little owner, mad at the world. Its clear that the shiny merchandise is the only thing going for this place.
Go to Bike Tech if you want to deal with an angry troll owner and have your bike equipment not repaired. I'll be sure to pass this far and wide throughout the bike community in Miami.
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