Miami >Special Trade Contractors > Genie Pool
12380 Sw 130th St, Miami, FL | Directions 3318625.646630 -80.394588
Neighborhoods: Three Lakes
If you are looking for a pool installation company I would advise against Genie Pools. I had my pool installed less than 3 years ago and have had multiple problems. The first problem was not getting a drainage line to prevent flooding like orignally promised in my initial contract. Gabe Guardia's answer to that when I questioned him was that since I got pavers I didn't need a drainage line. Great answer.
Second problem, my pavers started to shift 6 months after being installed and now they are all uneven. You can hardly walk without tripping. Third problem, the fountains that were installed have all sunk underneath the pavers. That feature is now useless. Fourth problem, a year and a half after installation my heater stops working. I only used it maybe 10 times. It cost me $5,000 for that heater. Up to this point I lived with the sloppy work and inability of Gabe Guardia to even be a professional and return my calls.
This next problem is the one that I refuse to just swallow without at least making future victims aware of. Roughly 2 and 1/2 years after having my pool installed it started leaking. I called immediately to get someone from Genie Pools to come take a look since the contract I signed included a lifetime structural warranty. I was told by the receptionist who answers the phone before anyone even looked at my pool or asked any questions that the reason my pool is leaking is because of the chemicals I used are causing a tear to the line. I guess she is psychic.
I called three times weekly trying to get Gabe Guardia to call me back for a month. Of course, no call back. I paid $40,000 for my pool expecting to have warranty items covered when I needed them. It was one of the worst decisions in my life choosing Genie Pools. Sure they put the pool in, but had no pride in the job they did and no respect for my hard earned money I used to put that pool in for my family.
I support a family of five children and can't afford to spend money on things that should be under warranty. Genie Pools should not offer a lifetime structural warranty if they don't plan on honoring it. Be very aware that if any problems arise after installation Genie Pools will not be there for you.
La peor compañía en Miami. Ellos no son profesionales. No entiendo cómo todavía están en el negocio. Creo que va a cambiar su nombre de la empresa en breve. Hazte un favor y mantente alejado de esta empresa. Cualquier buena crítica tiene que ser publicado por los propios empresa.
I was very excited to design my pool with this group. I had to wait 1 week for my first appointment so I was really excited by the time the day came. I left work 2.5 hours early to meet them on THEIR schedule only to get a call 2 minutes before the appointment saying they couldn't make it. Talk about a buzz kill. If this is the way a relationship begins I walk away and I did. Mad in Miami Shores
I wish I would have seen all these reviews before sigining my contract. Nightmare doesnt even begin to describe the lack of responsiveness, the total lack of work performance and the desire to keep my deposit without any work performed. My best advice do not contract with this company unless you want to spend countless hours chasing, emailing and calling and in the end get no work done. If you are looking to be frustrated, this is the company you want.
STAY AWAY FROM GENIE POOLS! Wish I would have read the other reviews before contracting them. They are still not finished with the job of simply changing tiles and diamond brite, something that could have been done in less than a week is going on a month. The owner, general contractor and sales people are all irresponsible. They do not answer calls. They send a person to work for a couple hours then disappear for a week. Terrible work ethic, do not use them!
The Worst company You can Imagen .Do not do business with them ,I will write another review explaining everything step by step.They will destroy Your fence,pipes ,walls ,driveway...They just do not care about customers ,SO BAD !
This is not a company, this is a nightmare. Do not do business with these people. Get a company with good reviews, Still do not understand why these people behave the way they did as a company. Lack of communication, supervision, professionalism, etc, etc, etc..The worst part is that you pay in advance. So they can do with you whatever they want.
Wonderful Pool amazing work ethic – You guys did a great job to say the least! There’s not one thing about you and your company that I was not happy with, from the beginning to the end. You were very helpful and knowledgeable about your product and designs, with quality always being your utmost importance. From the frame of the pool tp the equipment, you supplied a good product. You also gave a realistic end date and blew it out of the water – 42 days from initial hole to swimming!
Your company’s experience is very obvious in the quality and final product. Gabe was on scene at every step of construction and made sure everything went smoothly. If any concerns came about, he was a phone call away and would respond immediately.
All you hear are horror stories about pool installations and the wait and problems. My experience with your company is the total opposite; nothing but good things to say.
New pool and Spa. LOVE IT – I would like to take the time to acknowledge the tremendous job your company did during the construction of my swimming pool.
I have been around the construction and service industry all of my life and I must commend your company on its true professionalism and its commitment to customer satisfaction. First of all, I don’t believe that I ever seen a project of this magnitude go as smoothly as the construction and completion of my pool. Someone whom may be reading this letter, may think it was written just as advertising for your company. I want to assure them this certainly isn’t the case! Your company has demonstrated to me that you are true professionals.
My family wanted to take this moment to thank your entire team, your sales person Rick, who did a tremendous job representing your company, and all the various subcontractors who including Eloy your paver person, your excavators and your electricians who all went above and beyond in making us feel very comfortable with the process.
Congratulations on a job well done! Please feel free to use us as a references if needed. All the best to the Genie Pools team.
Nightmare – Dont even think of calling these people I am still living in nightmare - also these pools they have shown on google on not their pools - they are a fake! My STORY: If I was looking for a new pool again, I would not even request a quote from these people, let alone consider using them. From the moment we signed the contract, our experience with Genie Pools went downhill really fast. The absolute lack of supervision by the construction manager resulted in many issues both during and after the construction. Describing all of them would require a book, so here are just a few of the bigger headaches. About 2 months after the pool was finished it started losing 3 inches of water a day. Genie Pools had their plumber fix the problem and told us that the original work was so bad that it was against code and it should have never passed inspection. I presume that statement was meant to put the blame on the inspector, but whether the inspector should have caught the problem does not change the fact that it was a result of bad quality work and no supervision by Genie Pools. Also, they did such a horrible job compacting the backfill that they had to come back every other month for almost the entire first year after completion because the pavers were sinking in around the pool. Again, had the job been properly supervised, this should and would not have been an issue. Genie Pools outsources their construction work because they do not have their own crew, but that should require more supervision and not less. After the Diamond Brite was put on, my entire back yard was blue from the residual trash the work crew poured out and it even overflowed to my neighbor’s lawn. The construction manager was so lazy that it took me many phone calls to convince him to come out just to take a look. On the phone he said that some blue is inevitable. Once he came out he said: “yes, this is really bad, I would not accept this at my house either.” Again, I guess he did not realize that it was his company that created the mess and his lack of supervision that allowed it to happen. As far as phone calls are concerned, the construction manager is screening his phone and does not return voicemails. As a result, the only way to get a hold of him is to call from a different phone line every time. It is very childish and clearly a sign of being lazy and unprofessional. Probably the most significant problem we had with Genie Pools is that they committed false advertising and the construction manager even acknowledged it in a signed letter on company letterhead. The promotional materials provided to us when Genie Pools was trying to persuade us to choose them over the competition clearly said that they provide a 3 year warranty on all equipment. However, the official contract indicated that each piece of equipment is warranted pursuant to the warranty provided by the equipment’s manufacturer. Since I did read the contract, I was aware of that clause, but neither the manufacturers’ warranties nor any other documentation on the actual warranty periods were provided to us at any time and we had no reason to assume that they were different from the advertised 3 years. When our pool pump timer broke 18 months after the completion date, they refused to change it claiming it only had a 1 year warranty, although they were unable to provide us with any documentation on that warranty. I referred back to the promotional material, which promised 3 years on all equipment. In the above mentioned letter, the construction manager did not deny the contents of the promotional material, but said that the contract supersedes it. Effectively, he confirmed that the company committed false advertising and was not willing to honor the 3 year advertised warranty. That resulted in this negative review and a complaint at the Better Business Bureau adding to their 5 other complaints in the past 12 months by other very unsatisfied customers.
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