Tom Milner was hired to install a new pump at my office. Instead of installing our new pump on the floor where the old one was, he built a flimsy shelf above our pressure tank. When I saw the work I was floored - a 12 year old would have done a better job. Sure enough, sometime after business hours a few days later the pump ripped itself off of the shelf, the plumbing broke, and water spewed from the pump. My entire office was flooded.
When my secretary called Mr. Milner he yelled at her immediately saying that it wasn't his fault. He came out and repaired his work, putting the pump on the floor where it belonged. He showed no remorse for the damage and loss to our business and did nothing to help clean up. When we filed a claim with his insurance company he stalled for months, refusing to sign the necessary paperwork.
Hi repair was still shoddy, and the pump jumped and twisted every time it turned on. Yesterday we noticed that sparks were shooting out of it and called a different plumber. The new plumber immediately asked - "Was the person who did this named Tom?". The new plumber adjusted the pump correctly and it is now running properly.
Mr Milner just likes to bulldoze exisisting structures. I had a leak in the garage where I have my washer, he said that he would only be able to tell me if he cut open the dry wall, but he would not fix it after the repairs, I did agreed, however instead of fixing the leak in the garage, he goes on to tell me that I may have a problem elsewhere and that since he had not installed all the original waterpipes, he would have to rip open my kitchen to locate the leak, and then probably my bathroom as well, I did not understand why he would want to rip open the bathroom when I did not even complain about any problems with my bathrooms, he ripped open behind my kitchen sink and could not find any leaks, he loves to rip open everything without fixing it.. he does not realize that it is other poeples hard earned money and tearing appart bathrooms and kitchen and not fixing it behind is an added expense... luckily I did not ask him to continue and I called another much less qualified handyman who not only fixed my leak but repaired whatever Milner had left broken. Mr Milner does not know what he is doing and tearing down bathrooms and kitchens seems to be his speciality.
Decent plumber; but insist on an itemized bill and not paying in full until job is done..
I had been the victim of a burst water softener bead container; tiny plastic beads had spread throughout the house and clogged nearly all my faucets and outlets. I had called several plumbers; many took messages but Mr. Milner was first to respond. I arranged time off and planned to be there to let him in.
He came in and proceeded to remove the kitchen faucet - I went to get a new one and he installed it. Problems began when he began work on the toilet. He moved my etagere and broke several glass mementoes. He never offered compensation for my loss. Then he proceeded to cut in to the wall. He could have asked me to remove the towels and toiletries but instead just cut in to the wall and covered everything with dust. By the time he had removed the clogged pipe and replaced it 4 hours had passed. He informed me that he could have a plasterer come in a week and finish the job, and then he gave me the bill. I was floored. He charged $580 for labor, $335 for the toilet, $165 for the dry wall work (that hadn?t been done yet) and $65 for parts. I asked what his rate was per hour; he said he charged a flat rate for a half day (that comes to $145 an hour for 4 hours work!) I offered to pay for part now and the rest when he was finished and he said, ?Get your own plasterer and I?ll cut $165 off the price?. I felt cornered. I checked my bank and made sure the check was covered and paid in full.
ADDED FEB 24, 09;
I do want to add that Mr. Milner called me in regards to the above information; he was concerned that my evaluation would be taken by some as too negative. He didn't offer any financial compensation, but did explain some of the services he performed. I stand by my general evaluation that he was quick to respond but could have been more upfront with his charges and more careful with his services. I hope he takes what I say and shows more care and explains his services and charges more explicitly to future customers.
Excellent Plumber, Excellent Customer Service. Mr. Milner installed a tankless water heater and a toilet in my home. He purchased the items and charged me reasonable prices for them and their installations. Each time he came to my home he arrived on time, completed the installations in a timely manner, and cleaned up the work area before leaving. I have other plumbing projects that need to be completed and I plan to telephone Mr. Milner again. If you're looking for a professional who provides high quality service, give Mr. Milner a call. You won't be sorry!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!