18288 Collins Ave, Sunny Isles Beach, FL | Directions 3316025.945440 -80.121229
worst service and ruder then I;ve ever experienced – I had friends over and we ordered from Dolce Vita . ice cream and 4 cones.
They are about 10 blocks from my house. When the delivery came , there were no cones. I called the manager /owner to let him know and his response was,"what would you like me to do?".My response was, "well, I;d like the cones" and his response was,"Do you mean you expect me to send a driver back to your house just to deliver 4 cones?!" and I said "yes" and he hung up on me.
bviously he has no clue what customer service is.
I never went back.
There is an excellent late night gelato place, with better gelato on 71st miami beach.
Id rather drive then gpo back to this place.
THE WORST CUSTOMER SERVICE EVER!!! – By far THE WORST CUSTOMER SERVICE EVER! Don't walk, RUN AWAY from this place. Their slogan should be: DOLCE VITA: LOW ON TASTE - HIGH ON TESTOSTERONE. We discovered this place 2 years ago, and we have been bringing the kids for pizza and gelato at least once a month since. The pizza has always been okay, but the gelato used to be amazing. We were shocked last visit though, the place had a weird smell almost like bad sewer, and the gelato looked very runny. The young man with short spiky hair who was behind the counter looked and acted liked he didn't want to be there. As he was trying to hand the gelato cup to my youngest kid, he dropped it and all hell broke loose. He was so rude and made sure to show his anger. We were really afraid he was going to throw something at the kids, eventually he threw the ice cream scoop across the back counter. When I approached him about his attitude and his customer service (or lack of thereof), he flat out told me "So what? An if we don't like it, get the F**K out of my store". Better yet he called me the N WORD!!! (I'm hispanic looking, my wife is white and all my kids look white). We couldn't believe our ears, we threw the money we owed him on the counter so he wouldn't think we were trying to get away without paying, and ultimately got the heck out of there. We watched him from the window tear the $20 bills into pieces like a psychotic.
Luckily we discovered a great place just a couple of blocks away on Collins Ave. called Tasti D Lite. The staff was so friendly, and we happened to meet the owner who was unbelievably nice to our kids. They offer a great healthy and Kosher alternative to ice cream, and the store was so clean with a great atmosphere. If you are visiting Sunny Isles make sure to try Tasti D Lite, and spare your family the bad customer service and calories that Dolce Vita has to offer!!
Smelly store where you are served by the same guy who washes the floor without washing his hands – Went into the store while there was a short gentleman with short black hair, MOPPING THE FLOOR, at the same time talking on the phone.
As I walked in, he put a wet floor sign on the floor. Squeezed his mop one last time, and put it in the bucket-on-wheels.
He then pushed the bucket of dirty water aside, and proceeded to walk behind the counter to serve Ice Cream to me.
I asked him two simple questions;
1) Are you going to be serving us ice cream?
His response was-- Yes.
2) Are you going to wash your hands?
His nonchalant response was-- No! With a big smile.
At this point I turned around and left the store very disgusted.
Be warned!!! They don't care about working in sanitary conditions and don't like to wash their hands before serving you food.
GREAT icecream, open until pretty late, perfect place for late icecream – ITS THE BEST IN THE U.S! They serve huge huige icecreams, like they are not cheap on how much they serve
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