El Dorado Furniture
Pembroke Pines, FL 33026
Phone: (954) 436-7900
Editorial Description for El Dorado Furniture
Leather sofas, dining room sets, bars, office desks, kids' furniture and more since 1967. Same-day delivery for most items.
User Reviews for El Dorado Furniture
06/16/2007 Posted by poogli
I BOUGHT A BEDROOM SET, THE SET WAS TOTALLY UNSYMMETRICAL AND VERY BAD PRODUCT SO I WANTED TO EXCHANGE IT TO A BETTER ONE. THEY DIDNT WANT TO HELP ME, NOT EVEN WITH MONEY. I WROTE A LETTER TO MR. LUIS CAPO AND HE MADE TO HIS TEENAGER ASSISTANT TO CALLED ME. SHE INFORMED ME THAT EL DORADO FAMOUS POLICY IS NOT REFUNDABLE. I WANTED TO UPGRATED TO ANOTHER SET, I WAS WILLING TO PAY MORE EVEN THE DELIVERY. HE DIDN'T CARE! I WENT TO SPEAK WITH THE MANAGER FROM PEMBROKE PINE AND A VERY COLD SPANISH LADY WITHOUT CARING FOR CUSTOMERS, TREAT ME HORRIBLE. I AM SO PROUD OF BEING SPANISH BUT EL DORADO FURNITURE FROM PEMBROKE PINES MAKES ME SICK BEING SPANISH. DONT EVER GO TO THAT STORE, PLEASE GO TO CITY FURNITURE THEY ARE THE BEST. EL DORADO NOT EVEN WITH MONEY CARE ABOUT YOU. ONE THE BUY IS DONE, THEY TREAT LIKE A PIECE OF FURNITURE. THE WORST EXPERIENCE I EVER HAD LIVING IN THIS COUNTRY. PLEASE DONT BUY ANYTHING YOU WILL REGRET IT FOR EVER LIKE i DID.
Pros: BAD CUSTOMER
Cons: UNCARING
05/26/2005 Posted by rblt5
Very poor communication on delivery, very poor (lack of) follow up. Attempted delivery three times, poor communication twice and damaged product the other occasion. Asked repeatedly to speak to management and NOBODY EVER CARED ENOUGH TO PICK UP THE PHONE. Rep claimed on a damaged piece he would replace and never a follow up on that either. Good product but cross your fingers nothing goes wrong!!
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