Tasty food, bad service.
I went to Sum Yum Gai for the first time and had an interesting but not entirely positive experience.
I received a coupon in the “Best of South Beach Hometown Magazine” for a buy one entree, get one 1/2 price at Sum Yum Gai. The page said “Dine In, Carryout, Delivery.” So I called to place an order for delivery --- no one answered. I tried a few times but still, no one answered their phones. So, still craving Chinese, I decided to walk to the restaurant as it was only about 8 blocks away.
So once I got there I showed the waiter the coupon and he said it was not one of their coupons because their name was not on it. ?? I told him it was and that I had cut it out directly from their ad that I received in the mail. He checked with the manager and then said that it was only good for carryout or delivery. I know for a fact that the ad did not specify this, and I let him know that I tried to call for delivery but no one answered the phone. He said they were busy. I said okay then I would order the meal to go and make it carryout. He then came back and said that he would honor the coupon for in store eating this one time.
I took a look at the menu and noticed that the prices were more expensive in the store menu than they are online. I brought this up with the waiter and he said this is correct and not an error. I said, “So if I get an order for delivery it costs LESS despite the additional packaging and delivery effort than it does for me to come into the restaurant?” He said yes. This really doesn’t make sense to me, but he would not honor the online advertised price.
So I ordered 2 entrees. They were both very flavorful and enjoyable. Then when I received the bill, there was an 18% gratuity charge added on. I looked on the menu and it says at the bottom that a 15% gratuity is automatically added to the bill, 18% for parties of 6 or more. I was charged 18% even though it was only me.
I tried emailing the company with my feedback and so that I could understand why all of these things were happening but their contact information on their website does not work.
Overall the food is very good but I am very disappointed with my experience at Sum Yum Gai and I would be hard pressed to recommend any of my friends or anyone visiting to eat at this establishment unless the service improves.
Excellent choice for Chinese food!.
I usually order take-out here for lunch a couple times a week and I'll keep coming back. They have about 20 different lunch and dinner combos to choose from I've tried almost all! The food is tastey, big portions and very reasonably priced!
Whenever I order lunch for take-out by the time I leave my office and get there within 10 minutes the food is already waiting for me. I recommend this spot but beware of double parking outside when you go pick up the food (they have delivery too).
Best Fast Food Chinese on South Beach. I recently moved from San Francisco, where great Chinese food was in abundance. Until now I had yet to find a great take out/delivery Chinese place. Have enjoyed every dish I have eaten here.
Don't waste your time!. This place was recommend to us upon arriving here. We thought the name was funny and saw it while driving by and stopped in. The service wasn't too bad...wasn't impressive that's for sure! The girls that work there are cute. The food is less than memorable. My husband actually says emphatically "it $ucks!" The prices aren't too bad. But the food is honestly not good. We won't go back, but they say it's difficult to find good chinese food in Miami. I guess it's going to be even more difficult because we have had some good chinese food to compare this stuff to. The restaurant was small and quaint, once again, not impressive, but the big-screen tv was quite nice.
Best Chinese south of New York. Having spent time in China, I can say American Chinese is not the same. Having said that there are a few places is the states where the food resembles what you would find in China. South of New York, this is the place for you. Considering the fact that on Miami Beach there are a limited number of Chinese restaurants availabe, this one stands out. I highly recommend it and when in Miami, I would return!
Horrible !. I have no idea why anyone would ever say the food was even good ! What were they thinking ? The food was terrible, i ordered Shrimp Pan fried noodles, the shrimp was over cooked, the noodles was drenched in oyster sauce ! Now i may be Asian and have higher standards than most eating Chinese food but i rather would of eaten at a street vendor. I noticed there was not one Asian person at the desk or as a waitor/waitress so which means an Asian person was NOT even in the kitcken ! Horrible and way over priced - don't ever come here ! Eat at your own risk !!!!!!!!!!!!!!!!!!!!!!!
Sum Yum Fun. Sum Yum Gai is one of my favorite places for a casual, fun meal in South Beach. The atmosphere is great for chowing with friends, and the food is always very good and the menu is fun. It's not on the most attractive block of the Beach...but if it were it would cost 5 times more.
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