Horrible customer service..
Ordered a two piece couch for next day delivery that the driver called to inform he was running late. Had to call because they missed the first two deadlines and was informed they would be later. Driver had a 7 hour window to complete the delivery but couldn't. Store and customer service refused to make any guarantee when the couch would actually be delivered and Keith, Store Manager, refused to make a concession for the inconvenience. I had to reschedule for the following day.
Got a call the next day that only half of the couch was being delivered. Someone sold the other half when I reschedule the delivery. This was second purchase from City Furniture, I recall the first purchase they didn't deliver the legs on the couch and it took a year before I finally could acquire the legs.