WARREN HENRY INFINITI

11/29/11

el terriblo!

by 777mike at Citysearch

Bought my car here in July 2010. Service department sucks! Interior top was rattling and they left grease on the seats, and greasy fingerprint marks on the white headliner. Second time I brought it there for the 2nd free oil change they left me sitting there for 30 minutes on 2 separate days past my appointment time. when you call the service line to make an appoitnment which is a third party they dont send the info to the dealer. I avoided them for a long time but finally went back the other day to get the oil change and request scratch repair. They told me over the phone it was $130 for the scratches and I said ok. Car greasy again. After I signed the bill and drove to work. I noticed they didnt fix one scratch. They put a big round scratch around the old ones.Their excuse was the service advisor wrote dents and not scratches on the invoice. Then they wanted $425 to fix the scratches. They denied making the new scratch. What a bunch of a.........s!