I HOPE Juan GETS HIT BY A CAR this place is NO GOOD. I HOPE Juan GETS HIT BY A CAR this place is NO GOOD . The owner Jaun Is the biggest DICK I have ever seen. I went to this place and the bartender : "russian girl skinny with black hair name starts with a M and she look like she is on drugs herself" anyway I went here and she owed me another drink for my happy hour special. She stated to me that i could not get it so i told he just GIVE ME MY CHECK and let me pay. She gets mad and go get JAUN The owner or manager or whatever he is with his drunk ass and he asked me was there a problem. I said no no problem just Want to pay my bill and go. He Tells Me " IT BETTER NOT BE NO PROBLEM>>> What kind of B.S is this????? what happen to customer service! so i deiced not to leave no tip? he comes back out and tells me not to come back there because i did not tip!! I would NEVER TIP A PERON IF THEY DON'T DESERVE IT. THIS IS NOT RUSSIA YOU ASS HOLE THIS IS AMERICA. I Recommend that you DO NOT GO HERE! They are rude and JAUN walks around there like he is the girls pimp!!!! I run my own business and I would NEVER TREAT ONE OF MY CLIENTS THE WAY HE TREATS PEOPLE. I HOPE HE GETS HIT BY A CAR! and I hope I'm the one driving it O did I mention I was A Faithful customer??? I went there at least 3 times a week, so this shows you that it don't matter if your a tourist or a local
Terrible! Bad service, rude people! DO NOT GO HERE!. They made me put 1 star, it would be 0 if that was an option. NEVER go to this place. The manager was so incredibly rude. We ordered food and drinks and the food was terrible. The inside smells like a mixture of beer and urine. Really really bad place. Do not waste your money!!!
DON'T GO THERE. Last night my friends and I were sitting at the Porterhouse enjoying our chat. We started the night with terrible waitress. She brought us the drinks and left. We asked for some water that never came to the table so my friend went to the bar and got it for all of us. After that we wanted to order some food but no waitress on the floor. After about 30 minutes she came outside but she completely ignored us. One of us had to run after her to order some food. She did not ask us if we like it or not or if everything was ok or if we need something else. At the end of the night we have received the check with %18 included but written by the hand. My friend asked for the manager in order to cancel the tip because of the terrible service. The owner did not even come to our table to talk to us about the problem but he called the police. Yes “THE POLICE”. After 5 minutes police came but not one, 3 police cars and K9. Are we criminals? One of police officers said: “In the menu says that you have to pay %18 for the tip.” I guess no matter if you like the service or not you have to pay (but that did not say… hahaha). So, we started talking to the police however they only listen to us and again repeated “you have to pay”. Everyone around us was laughing because no one could believe that police came because of the %18 tip. Is this real?!?!?! Surrounded by “Christmas lights” we paid and left the restaurant. I will never again go back to this place. While we were leaving the owner tapped one of the police officer. I guess he paid them good to do this kind of job. I can only say one thing: “Russian mafia”. With money you can have everything you want. I have never been treated like this ever ever ever before in my life. So please people think before you step into this restaurant “The Porterhouse” because you might get into lots of trouble.
Totally disgusting.... I am not suprised about seeing the great majority of reviews are negative. I was there this past week and I was approached by a bald guy at the entrance who asked me how much money we planned to spend before being seated? I was like WTF? I asked to speak to the manager and he told me he was the manager. His name was Juan. I wanted to call the police and report this guy, but I dont think it would do any good. He seemed to be harrassing his own staff while we waited to be picked up. I wish I could find the owner of that place to tell him/her how the place is being managed! What a joke!
What a joke go back to Moscow and eat madcow disease. This place is so f###ed-up believe what people are saying, food and drinks are screwed up. The people are russians that need to get deported, I would love to see some Blackwater Soldiers go in there and whip the manager's ass right back to Siberia. If you are staying in that freaking area eat at Newport Beachside and stay the hell out of this place. Don't even think you are going to go there and see russian model type girls, they are all miserable and can't hold a conversation... totally staged "look".
I can't believe it!. tonight i went to eat some chicken wings and after I'm done i went to the bathroom to wash my hands and there is not soap, I ask the bartender if she can give me a little bit of soap from the kitchen or from somewhere and she went to talk to the owner that was siting in a table with one of the young waiter in he's lap and she told hem that i need soap to wash my hands and he replay there is no soap available without even looking at me, when i ask hem why he don't have soap in he's bathroom he star screaming with a russian accent on me in front all the customers and he told me to leave he's place and never come back! I swear to GOD!!! can you guys believe this is happening in USA? because I can't!
we were a party of six and three meals were served and finished before two others were served. we asked to see the manager who was watching tv. The waitress
gave us a look that told us we really did"nt want to go there. The waitress spoke to the manager who stopped watching tv and went into the kitchen. we asked the waitress why he would'nt speak to us. She really could not give us an answer. Finally our last meal came out.
The manager finally came over and said we were"nt worth an explanation. we paid our $288.00 bill and left.
Read the other reviews and believe this guy is a sociopath!
Shouldn't be openned to public. Worst place ever!.
Lost/Rude/Bad humored/ Wait staff
Crazy, loud, screaming manager.
Waiters adding stuff we never consummed to our bill.
Managers only talks to client when he feel like it and when he does talk to you, he screams and sends you home!!!!!!!!!!!!!!!!!!!!!!!!
Awesome on fridays. Great place to chill,the food is really good (chicken wings) and the service was fair. On fridays they play excellent house music and the crowd is decent. 2 thumbs up!
HORRIBLE! HORRIBLE! Avoid at any cost. Manager is crazy. I was having dinner with my friend and we ordered a quesadilla. It came with no lettuce so we asked for a side of lettuce. They told is it didn't come with lettuce so we said we ll pay for a side of lettuce. The waitress told us that we were not allowed to do so. We asked to speak to the manager and she came back saying he didn't want to talk to us. When I insisted to talk to him he finally came up and told the waitress to give us the check. He didn't even talk to us. When I asked him what was going on he automatcally called the police on us. They came and told us that next we ll go to jail for trespassing. Wtf?? What is his problem?? He had the cop give us a trespassing warrant for some lettuce. The manager is crazy and impulsive. Do not go there. By any mean, no customer service at all.
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