South Motor Bmw

01/01/09

South Motors BMW's Service is Lacking and Unprofessional.

by Shorty31481

I had been a long time customer of South BMW motors, at least a decade. I will never go back to them again after my last experience. I got a flat, they sent their tow company to come pick up my car. The man hopped in my car and drove it up the flat bed and damaged my rear bumper as well as leaving my car leaking fluids. I reported the issue right away. That was the beginning. I asked them to check everything out to make sure my car was ok. It took them 2 weeks to replace my tire. When I got my car back I noticed it was driving funny. I brought it back 2 times and was told everything was just fine. About 3 weeks later I had another tire blowout... Turned out the rear suspension was all messed up. So I decided to also have the rear bumper repaired at the time as well. They kept my car for 2 months, fixed my suspension, gave my car an oil change, replaced the tire... but they did not repair the rear bumper, instead they replace the front bumper. I still have a cracked rear bumper. Their associates were terribly rude when I came to pick up my car. They could not find my keys, then they could not find my car. Sadly I will never return to them. From now on when I need any work done on my car I will gladly drive out to Biscayne Blvd and not have to deal with the poor service that South Motor BMW provides.

• Pros: They have free coffee.
• Cons: Everything

10/24/08

Avoid South Motors!

by SouthMotorsHater

Leased a brand new BMW. Starter went out first week. South Motors had the car for a month. I had to call the dealership every day for month. Service Advisor was rude and did not return calls. Then there was a problem with the tires. Dealership had the car for a week. Had to call every day and my calls were not returned. Then the electrical system shut down and I couldn't open the car. South Motors had the car for 2 weeks. I had to call every day and they never returned my phone calls and the Service Advisors were rude. NIGHTMARE dealership. Don't shop here unless you wanted to be treated like garbage.

• Pros: EVENTUALLY all the broken items were fixed but more things keep braking
• Cons: would not honor BMW web site lease offer

09/02/08

avoid!!! worst customer ever

by anitaks

This is the worst BMW experience I have ever had. You pay more for a BMW, you expect better than average service. I had better service from Honda and Saturn, my previous cars!

I arranged to drop off my car, as well as my mom's car after mine was completed. I was told by customer service rep K, that she would call me as soon as it was done. I should expect to hear from her by the afternoon. I received no calls. I called in the afternoon several times to follow up, and was told that K was busy with other customers. Finally the next morning I called, got the same line, and said "hey, aren't I a customer too? This is not acceptable". Finally K called me back to inform me that I would need a new oxygen sensor at $500, and it would not be ready for another week.

A week later, I went to pick up my car and drop off mom's X3. I told the same customer rep that I had serious concerns about mom's car, as it felt like something was seriously wrong. I also requested detailing. She didn't seem to take me seriously, and again told me she would call in a few hours. No calls were received. My mom called back several times and no one responded. Finally late in the day, K called back to say mom's car would be ready in the morning. We dropped my mom off around noon so she could pick up her car. The attendant brought out a car and handed my keys, and my mom refused, saying "this is not my car". The attendant argued with her, telling her that yes it was your car. She said, first of all, my car is BLACK and this car is BLUE. Where is my car? She finally had to get the manager, and after 30 mins they located her car, and not a thing had been done to it. She was so upset, that she said please just put the coolant in and let me get out of here. They didnt' even bother vacuuming inside, and didn't recall what the original instructions were.

My advice - go to BRAMAN BMW in downtown miami and avoid South Motors.