South Motor Bmw

05/31/11

friendly service

by AlbertFiga0111 at Citysearch

Wow, what a surprise. you wouldn't htink that going to a car dealership for service outside of your warantee would be any good... but these peoplea re pros. I just needed some simepl work done and they were very good and explained everything. i had a hose changed, brakes done, and all my oil and belt work came out cheap4er than the place i noramlly go. Great guys, good service, would recommend them to my friends.

05/21/11

Worst Service Department in the city!

by gatorgrad84 at Citysearch

Quite possibly the worst service department I have ever visited. Here's my story: I recently bought a new 2011 Mini Copper for my daughter. After a month, the plastic cover on the sun visor broke off. I setup appt at South Motors to replace, and after dropping off car, waited 2 hours to be told the part needed to be ordered. OK, so weeks go by, and no response to the part, until I get a survey a month later and I kill them on it. Within an hour someone calls me apologizing, to let me know the person that was supposed to order the part quit, and didn't place my order (??!!). By now I'm thinking this place is a little disorganized, but no worries. I make a follow-up appt and arrive to get the new visor installed. Now a new service advisor comes to me to tell me the cost is $130 for the part and installation. When I ask why I would need to pay anything, hios response is "broken parts are covered under warranty". Now I'm really pissed, and I tell him to just give me my car back. I figure I'll write a letter to them and complain later. By now I've wasted 2 mornings, and nothing's been done. Finally when I go get the car, I'm told the key's been "misplaced". After another hour, I'm told it was put in another customer's car, so they need to go pick it up. Long story short - it took me 3 hours to get my car, and no visor replaced.

STAY AWAY FROM THIS PLACE!!!

05/18/11

Best Experience

by NYOSCAR at Citysearch

I'm always a little hesitant when it comes to buying a new car. You hear all the horror stories, and it just makes me dread everytime I have to do it. I decided to check out South BMW because some friends of mine had good experiences with them. I can't emphasize how great my experience was. At no point did I feel uncomfortable, they even went so far as letting me keep a car as a loaner overnight so I could make up my mind.

I love my car, and I look forward to whenever I can go back for service. Thank you again South Motors.

10/30/10

Great service. Thank you.

by al305 at Citysearch

Excellent service for my 2004 BMW. Very knowledgeable staff and gave me a discount on the work (electrical engine throttle problem). I had already agreed to the initial price, then discounted the service after adjusting the hours and thanked me for bringing my vintage bimmer (2004 3 Coupe).

They even offered to buy my car after the work was done - without having to buy one of theirs. Engine now revs and idles like new. I will keep my BMW for a bit longer. Thanks Dan Warren and South team.

06/28/10

BMW South - UNETHICAL & FRAUDELENT

by adrisuao at Citysearch

I test drove and was negotiating a car at BMW South. After letting the sales representative know I was not sure I wanted to take the care, he then suggested I take the car for the day as a loaner. There would be no cost and I can return the next day without any obligation. I agreed to take the car and signed a Borrowed Vehicle agreement and provided them with my credit card and insurance, in case of any damages.

The next day I decided to visit Braman BMW who gave me a better deal on the car so I decided to make the purchase through them. They also offered to have the loaner returned to South BMW on their flatbed tow truck. . I later spoke the Sales Rep at South and advised them I decided to purchase the vehicle through Braman and the car was enroute to their dealership. While, understandably he was not happy I did not close the deal with him he was not rude or out of line. He was concerned because the car had his dealer tag on it and he said he could get in trouble. I told him I would be happy to contact Braman so they can provide him with an exact time the car will arrive and proceeded to call Braman. While I was on the phone with Braman, I received a call from a gentleman that identified himself as Marco Ruiz, “Directory of Security” for BMW South (I later came to find out no such position exists and in fact this was the Sales Manager), advising (or better said screaming) at me that “if the car was not there in 1 hour he would report the call stolen and charge $3000 to my credit card.” Literally this man was talking to me like a common day thief at which point I told him he can speak with Braman directly because I would not allow for him to speak to me that way.

The car was delivered as promised but two days later I was charged $500 on my credit card by BMW South. American Express has been investigating the incident and BMW South is now stating the charge is because the car was returned without floor mats. #1) The car NEVER had floor mats---it had paper mats like the ones used after your car has been washed—Interesting note that they did not state the car was damaged because obviously they would need to show photos and actually proof, instead they opt to state things are missing that were never there. #2) There are NO floormats on the bmw website for $500!! The most expensive on the whole site are $245. #3) They are accusing me of STEALING and basically committing FRAUD to try and get whatever money they can. This is the most blatant non-ethical and unprofessional behavior I have ever been involved in a sales transaction. I work in sales so I COMPLETELY understand how it feels to lose a deal but NEVER would I resort to such disgusting and ludicrous behavior.

• Cons: unethical management, terrible customer service