Doesn't Recommend

rgoldberg11

Joined 2 years ago

Do not use Miami Auto Collision. I was referred here by my insurance claims agent, so I assumed all would be fine. Not only were they not courteous, not professional, took twice as long as they said, cost more than they said, did a poor job... but the topper was when, after forgetting one of the parts they said "why dont you drive over to the dealership and get it."

When asked why certain items werent fixed, even after waiting an extra two weeks: "we tried, and thats what it is. It will take longer to fix it more."

The mechanic, however, was at least nice, but that was the only positive experience.

Could not have been much more disappointed, and would give 0 stars if I could.

Recommends

DHC

Joined 3 years ago

Very Reassuring. So far, I am very impressed. They fixed my car on time, and throughout the entire process, I felt as if I was working with someone who was honest, pleasant and reassuring, and legitimately concerned about providing first-rate service. I'll reserve the right to change my rating based on how their work holds up, but as long as it does, I'll keep the 5-star rating.

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CSMobileUser

Joined 5 years ago

Great. Great service...they had their own tow truck pick up my vehicle and take it to their shop. Not only did my insurance have tehm as a pro shop but the dealership as well used them as their bodyshop. I can't say enough about the staff they are very helpful and made this unpleaseant experience as pain free as possible. I highly recommend this shop. I read the previous review and can honestly say that was not my experience at all.

Doesn't Recommend

kate20

Joined 6 years ago

Not so good.. I really suggest you go elsewhere. I was in an accident and needed significant body work. My car was towed to Miami Auto Collision. The repairs took two weeks longer then scheduled. Upon finally getting my car home I was dismayed to realize that the seatbelt was in a locked position from the accident and had to take the car back to be fixed (again). The paint job was not smooth and had globs of paint built up in places. Secretaries were rude and Collision Specialist assigned to me called me at home several times after hours and harassed me to go out with him. Very unprofessional and I will never return.