Surfside >Lodging > Beach House Bal Harbour
9449 Collins Ave, Surfside, FL | Directions 3315425.884030 -80.122361
Great place!! – I just have one thing to say about the Beach House,
the best romantic place in Miami, I stay there for a
week, and was a great experience, the people are real nice, the front desk help me with all my needs
(included some crazy ones), and the restaurant is
not just a "restaurant inside of a hotel", has a heart
Awful place and people. – The Beach House is just an old building revamped in Ralph Lauren. Given that, you'd think they'd be prepared for things going wrong. Not so. Incompetence and bad attitudes reign supreme. Our bathroom flooded on Day 1. They said they fixed it. On day 2 it flooded worse. They took hours to clean it up. While we were out, they moved our things to a new room (wet suits and sandy shoes thrown into suitcases of clean clothes) and managed to lose our belongings. We spent the night tracking down our things from housekeeping, members of whom slowly handed them over one by one after no less than 5 phone calls. The man at the front desk was unbelievably rude and unhelpful. And, room service? Forget it. Our order was never correct. Bottom line: You can dress trash up in Ralph Lauren, but it's still trash.
Hamptons Hideaway in S. Florida – I stumbled upon this teasure in Surfside last year, right next to the fabulous Bal Harbour shops for Sunday Brunch and I haven't stopped going since.
Besdies their newly revamped menu of home-cooked favorites, I have actually stayed a few nights just to get away and was treated wonderfully by the staff from the minute I checked in.
The Pool area and private beach are so relaxing and the decor is reminiscient of my family's Hamptons Beach House. A must stay!!!
Paradise Found!! – We had a utterly relaxing and refreshing stay at The Beach House Bal Harbour! You drive up to an ordinary looking blue building off of Collins at 94th Street, and are surprised by the cool elegance of what lies inside. It's like a pearl in a rough oyster. The staff is relaxed and genuinely friendly. You really feel you are staying at a good friend's home. It's not fancy and stuck up. You feel like you are in a great summer movie.
Terrible – Stay away!!. To start our my reservation was not found and no one was there to help us with our luggage. We had to change rooms 4 times. 3 times because the rooms were dirty and the forth because the toilet overflowed and the air did not work?. The biggest problem; however, is the fact that there is a major construction site right next to the pool (As of September 2002). The noise is terrible so I could not stay by the pool or on the hotels beach. Large trucks drive by the hotel all day long to the constrution site. Hotel management was not helpful at all and refused to give any discount to the room rate. "the beach house hotel does not give discounts for problems that are not their fault". As you can see, Stay away.
Good, not great – The pros: The hotel is in a great location in Bal Harbour, near terrific shopping. It has a private beach and spa service by the pool. The Atlantic restaurant has a great menu, prepared well. The staff is courteous and very responsive. The rooms are cozy and well appointed (a welcome respite from Ian Schrager wannabes). The Cons: The hotel didnt tell us that the lot next door was in the process of being completely leveled. We had to change rooms because it overlooked the construction site. The noise was so loud that you couldnt enjoy lounging by the pool. The hotel has been nicely renovated, but does show its age. We had to change rooms two more times because of problems with the plumbing and air conditioner.
Summary: The hotel seemed to lack coordination; ie, good management. Attention to detail, which distinguishes great hotels from fair ones, was overlooked.
I stayed here in February. BIG MISTAKE. Not worth the money. The rooms are tiny, the bathtub drain was plugged up, the elevator smelled like dirty feet. They are very smug about being a different type of hotel...that they can work "miracles". In reality, I was overcharged at their "country store" gift shop-the priced marked on the items I bought were wrong-according to the clerk, and I was charged double the marked price! I went down to the front desk one evening on my way to south beach and asked for $5 in quarters (for the meters). The desk clerk gave me $3 worth and two dollars back. I said " I thought you guys work miracles?" He replied, "I work reality". Real friendly. If I were to vacation down there again, I would avoid at all costs. I advise you to do the same.
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