08/07/07

Do not stay at this hotel for any reason

by clublady

The rooms are nice but the service is terrible. this hotel is also far from everything . I cannot tell you how unprofessional the management is , as well as some of the front desk staff . When the guests request for the comment form prior to check out , the front desk staff actually lie to your face and say they don't have them. the most messed up thing is the front desk manager would do that to you. If you are demanding and request for better service the manager will actually have the nerve to kick you out because he does not like you. It was absolutely ridiculous because they should be the one pleasing the hotel guest, like myself and not the other way around. it was the most rude and shocking thing ever, and i should of demanded not to pay until i got a formal apology from the general manager. for the price of the hotel, you would be better off staying at the sheraton for a little bit more.

• Pros: nice beach, nice rooms
• Cons: terrible service , too far from south beach and other areas

12/29/06

Deception reigns supreme, The Hotel will not be around much longer!

by mottkorn

I regretfully took up residency at The Beach House between June 2, 2005 and April 8, 2006. My criteria was a convenient location- between South Beach and Aventura. The location is superb, but that is where any positive attributes end. I was promised a "long-term" rate of $39.00 per day by the General Manager whose initials are C.C.- the agreement was acknowledged via telephone and personally witnessed by A.C. -then "Director of Sales". As it tgurned out, I was actually being charged $175.00 per day and was served with a legal eviction by one of the largest law firms in the country. Turns out, the entity filing the eviction against me- never owned the Hotel! Now, almost a year later, I'm still tied up- with a new law-firm and the court system to try and be restored to my previous condition. The previous law firm was discharged for reasons that I can't reveal yet. The Hotel was scheduled for demolition about 2 years ago, so I thought- for sure I'd get the very best long-term rate. The service was non-existant! I paid housekeeping "on the side" to clean and replace towels and bed linens, valet would occasionally take my car for their own use, the room was worn and outdated- yet still functional, the bathroom was in complete disrepair (I hired an outside plumber 2X to repair the head), it seems that the maintenace people intentionally sabotaged the loo! Hotel management found it necessary to call the police and falsely arrest me too. Conveniently, when I got out of jail the very next morning and returned to my room- it was in complete shambles! My property financial records, and a few personal items taken (stolen)- in particular, my paid receipts! It turns out that now, there is a new management team- covering up for the inequities of the previous "owners". The property is in disrepair as can be ascertained by checking out the Dept. of Business and Professional Regulations Division of Hotels.. Voilations!

So, I'm not to pleased to say the very least. BEWARE!!!!!

• Pros: Great Location
• Cons: Lack of Honesty, Poor Service, Dilapidated Building

11/29/05

Wonderful hotel

by chele_102

Ralph Lauren decorated rooms, beautiful. Small rooms. Great customer service. Friendly staff. Private beach, beautiful pool and bar. A little far from south beach.

• Pros: quality, service, inviting
• Cons: far from south beach