Surfside >Lodging > Beach House Bal Harbour
9449 Collins Ave, Surfside, FL | Directions 3315425.884030 -80.122361
Do not stay at this hotel for any reason – The rooms are nice but the service is terrible. this hotel is also far from everything . I cannot tell you how unprofessional the management is , as well as some of the front desk staff . When the guests request for the comment form prior to check out , the front desk staff actually lie to your face and say they don't have them. the most messed up thing is the front desk manager would do that to you. If you are demanding and request for better service the manager will actually have the nerve to kick you out because he does not like you. It was absolutely ridiculous because they should be the one pleasing the hotel guest, like myself and not the other way around. it was the most rude and shocking thing ever, and i should of demanded not to pay until i got a formal apology from the general manager. for the price of the hotel, you would be better off staying at the sheraton for a little bit more.
Deception reigns supreme, The Hotel will not be around much longer! – I regretfully took up residency at The Beach House between June 2, 2005 and April 8, 2006. My criteria was a convenient location- between South Beach and Aventura. The location is superb, but that is where any positive attributes end. I was promised a "long-term" rate of $39.00 per day by the General Manager whose initials are C.C.- the agreement was acknowledged via telephone and personally witnessed by A.C. -then "Director of Sales". As it tgurned out, I was actually being charged $175.00 per day and was served with a legal eviction by one of the largest law firms in the country. Turns out, the entity filing the eviction against me- never owned the Hotel! Now, almost a year later, I'm still tied up- with a new law-firm and the court system to try and be restored to my previous condition. The previous law firm was discharged for reasons that I can't reveal yet. The Hotel was scheduled for demolition about 2 years ago, so I thought- for sure I'd get the very best long-term rate. The service was non-existant! I paid housekeeping "on the side" to clean and replace towels and bed linens, valet would occasionally take my car for their own use, the room was worn and outdated- yet still functional, the bathroom was in complete disrepair (I hired an outside plumber 2X to repair the head), it seems that the maintenace people intentionally sabotaged the loo! Hotel management found it necessary to call the police and falsely arrest me too. Conveniently, when I got out of jail the very next morning and returned to my room- it was in complete shambles! My property financial records, and a few personal items taken (stolen)- in particular, my paid receipts! It turns out that now, there is a new management team- covering up for the inequities of the previous "owners". The property is in disrepair as can be ascertained by checking out the Dept. of Business and Professional Regulations Division of Hotels.. Voilations!
So, I'm not to pleased to say the very least. BEWARE!!!!!
The mood of a laid-back Hamptons' summerhouse transferred to Bal Harbour. – The Scene
Floridian interior design took a classy turn with the 2001 renovation of this 165-room, seven-story hotel. Its collection of guest rooms and suites was redesigned by the team behind the Polo Ralph Lauren home collection. The decor evokes the sense of a New England summer house, with antique wicker furniture and a screened porch. Within walking distance are the exclusive Bal Harbour Shops that include Neiman Marcus, Cartier and Chanel.
Room amenities include cucumber-scented bath products, CD players, bathrobes and paperback novels. Avid game players will find Sony PlayStations at the ready for some low-key fun. A private beach and the Atlantic Restaurant, featuring scenic outdoor dining, are just a few of this property's outstanding features. For those who must mix business with pleasure, meeting space and a business center are available along with a swimming pool and fitness center.
Wonderful hotel – Ralph Lauren decorated rooms, beautiful. Small rooms. Great customer service. Friendly staff. Private beach, beautiful pool and bar. A little far from south beach.
Don't have high hopes – We chose this place cause there were rave reviews from others, so we had high expectations. But our expectations were not met. It was not a value for the money spent. The room service is not good. We had requested a change of room or atleast our bathroom to be cleaned( we checked in after midnight), because we it was not clean when we checked in! We had to repeatedly ask for towel change and there was not even a coffee maker in the room, you have to buy everything there.
Spectular – It is amazing what you find when you have to. I was extremely unhappy at the hotel I was booked in. Walked done the street and found paradise in a blue and white building. The staff was friendly, got me a cup of coffee and even helped me move.
When the sun came up I was home. I could relax, do my work and was treated like a princess.
What more could one ask in this stressful world. I will never stay anywhere else. Thank you
Good Hotel – I would recommend this hotel it is a good family hotel and the service is like a 5 star hotel. Do not pass this value up.
A little hidden paradise – What a nice surprise.... I often come to Florida and do not understand why I did not know of this place before.
The place is delightful, warm and cosy. The staff is very friendly and professional. What a nice a change from the Ian Schraegger want to be's on the beach!
I felt like I was at home from the time I chjecked in to the time I checked out... A treasure!... and they even had wireless internet access on the beach!
Cool Views – I never wrote before about any hotel but this place made the difference. What a great view I stayed with my wife and kids for a week and we stayed at a ocean front room WOW!!!!!. Not only from your room is the beach very close and visible but also from the pool. Our kids enjoy the private beach they have with volleyball net and hammocks, while we enjoyed a massage by the pool. But, the attention given to us by the employees makes you feel great. We highly recommend this place we enjoyed everyday of our vacation. After, 30 years of travel we found a home away from home.
Fabulous getaway retreat – This hotel is more like visiting an old friends home. The service is the most genuine and sincere service I have ever experienced, unlike those stuffy "hotels". From the moment I walked through the front doors all of my stress disappeared and I was greeted by relaxation and pleasant smiles. The food is the most delicious cuisine I have had. The pool is inviting and very comfortable...being just steps away from the private beach was also the coolest.
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