Transit USA Incorporated
Miami, FL 33150
Phone: (305) 751-4069
User Reviews for Transit USA Incorporated
10/01/2008 Posted by CJT11
There are many reasons not to use this company...I'll just list a few. 1. In my original contract I was told I could use my creadit card to pay the balance, when my household goods were already loaded on the truck they asked for a bank check or money order. I was told that I could not use a credit card and the employee that wrote my original contract "forgot" to remove that provision from my paperwork.... 2. When my goods arrived at their warehouse in Miami, I was told that they would have to charge me $1200 extra because my item could not fit in their truck containers. I told them that we had already agreed on a "revised" quote based on additional items that I added on the moving day. They acknowledged that the person that picked-up my items did not estimate properly. And they insisted that I pay the extra if I want my items within one month. Otherwise it would be 6 weeks to deliver my items. 3. Many items were broken. When corresponding with the claims department, they tried to "low-ball" the settlement. I am still trying to get my money for the items they broke during transit.
Pros: Low intial bid
Cons: Changed quotes, changed contract terms, bad customer service, non-existent clams department
06/15/2008 Posted by spanktdkidd
I totally agree with prior observations. These people do not belong in business. The people who actually delivered the furniture were wonderful people, but the other employess from the so called expert who picked up the furniture and tried every which way to find some way to up the cost of the move to the point I wanted to throw him out, to the nastiest lady who works the interstate desk, this company is the worst business I have ever had to deal with. The sales people are very nice, but that's where it ends. It took constant almost daily calling and complaining before I got my last piece of furniture. The nasty woman at the interstate desk told me if I wanted my last piece of furniture that they left in a Houston warehouse, before they got around to delivering it, I could go get it myself.. When you screw up you'd think they would try to fix it. not these people. They screw up..touch luck for the consumer... They already have your money, so why bother. The law that they must be paid BEFORE they unload is why these people can do what they can and get away with treating the consumer so poorly. Buyer BEWARE...you do not need this moving company unless you like battling with a company for 6 weeks.
