Miami >Food & Dining > Rusty Pelican
3201 Rickenbacker Cswy, Key Biscayne, FL | Directions 3314925.747662 -80.175370
Neighborhoods: Downtown Miami
THIS IS NOT THE SAME RESTAURANT THAN USED TO BE ANYMORE! Today My husband and I were invited by our very good friends to Rusty Pelican restaurant at Key Biscayne in Miami, FL. We've been there a few times before, and food, services and overall experience were always great. TODAY after their complete "renovation", including (we think owners), staff, food, decoration, etc) and even when we didn't have to pay for the food,we feel very upset, offended, insulted by what we have found. OVERPRICE, POOR FOOD QUALITY, UNPROFESSIONAL SERVICE!
They are using the same location, the beautiful view, modern decoration to attract people, but everything there now is A DISASTER. We love food and have visited many restaurants, but they really steal your money in your own face without giving you anything you are expecting in return.
Our LUNCH bill was $245 (without tip), starting with the bread, 4 little slices (1 for each of us), nothing to die for, the entrees average price $15, but don't expect something great or fancy, poor elaborate, my lobster soup was just the name (didn't find any at all), the main course, average LUNCH price was $38, my husband and husband's friend meat, weren't medium rare as ordered at all, hard to cut, and small sizes.
We believe many people, like us, just go there, thinking that, this was the old place than used to be.
My advice if you want to have a great day and food: DO NOT GO THERE! I don't think they will survive for a long time playing with people's money like that. :(
OVERPRIECE FOR QUALITY – I have been to the restaurant many times prior to renovation. Our family went recently for my daughter's birthday. The new renovation is beautiful, very modern mid century. I will first say that the starters were delicious and we ordered about 7 of them. Then none of the entrees appealed to me. The ravioly dish was very dissapointing, only 5 of them and not delicious at all. My daughter ordered the whole red snapper. It was tasty but not easy to eat.
Over all the restaurant has the most beautiful view in Miami, but I will probably not go back. I will pay $23 for 5 raviolies if they are delicious, but these and the other entrees were overpriced and unmemorable.
HORRIBLE SERVICE OVERPRICED – I ve been to the restaurant a couple of times with my family last year before the renovation but this was my boyfriends first time going there. After making a reservation a week and a half in advance and calling in the same day to confirm it, we arrived there on time at 9:30pm and they told us we had to wait like 15 minute. They never even offered us to wait at the bar which was almost empty but after waiting 5 minutes we decided to ask if we could go to the bar and just went. My boyfriend and i had a drink there, then our table was ready i went alone to the host station because my boyfriend stayed paying at the bar. she took me to our table and told me she would go and take my boyfriend to the table from the bar too. She never did, i had to call him after waiting and tell him where i was sitting.
The server took our order right away i order my meat medium rare to rare i specifically said i like my meat really red inside. My Meat came barely pink inside, overcooked but worse was my boyfriend whose ravioles came cold inside! After waiting to see our waiter I decided to just stay with my overcooked meat but we gave the ravioles(too cold to be eaten) to a bussboy because our server never passed by to see how we were doing. After like 15 minutes our server reappeared and we asked him about my boyfriends ravioles. He had no idea we were waiting for them to begin with! He went to the kitchen and came back with the ravioles right away. THEY DIDNT EVEN GIVE HIM A NEW PLATE. Of the 5 little ravioles he got from the menu (85$ per person) he had eaten one. so after 15 minutes of wait they brought back only 4 ravioles of the same plate that they obviously just heated up not even bothering about the almost other that we ate cold. Whatever we ate it (me with my overcooked meat which was cold already by that time). After they brought us the dessert which was a plate with like 5 little pastries they gave me mine (perfect) and then my boyfriends with only 4 pastries. we obviously noticed the difference right away and the sever just said oops one of the pastries must have fallen off and left the plate like that in front of my boyfriend and left!! He obviously waited and thought that after saying that he was coming back with a new plate or at least one with just the one he was missing but no, he never did. without changing and bringing his dessert plate complete or without saying i ll be back with the pastry you are missing without even the slightest apology! After that we just asked for an expresso and the bill. After everything that had happend he didn't even apologized or offered us the expresso and worse the 18% (definitely not deserved) gratuity were included in the total of our bill overpriced bill!! This was definitely my worst Valentines experience ever and for the 250$ we had to pay you would have expected way more specially from the server. My boyfriend and I we both work in nice restaurants and know how it is and we hate complaining, we really are pretty easy clients but that was just too much. Not worth it at all!
Fine Dining – This a beautiful venue. A rustic setting, nestled away from the traffic, surrounded by tropical flowering and a breathtaking view of the sea from every angle. Beautiful fireplaces, wooded flooring - nice country setting. The staff was wonderful from the reservation to the waiting. Cory was absolutely awesome and that contributed to our pleasant dining experience. The food was wonderful and the servings more than adequate. We brought our own dessert, a beautiful cake for my daughter's graduation. They provided a cake table for it to be beautifully displayed. There were other functions going on, and other lunch guests, but you would never know that. The background music was soothing and the seating was comfy. Would definitely recommend.
Great Wedding on 1/1/11 – We held our daughter's wedding on 1/1/11 using the patio for the ceremony and the left lounge for the buffet reception. The customer service provided by Elsa and Kimberly was fantastic along with the banquet manager who kept the event flowing and all were very accommodating. The planning process and communications improved greatly as we approached our event day. When I considered the volume of events they pull off every day, I understood why they could not respond to my frequent phone calls months prior to the event day.The buffet food was fresh and presented well. I would recommend the Rusty Pelican for any bride looking for an intimate venue with great service and food. The Jones Family
I have no comeplaints about the rusty pelican.... not one the service is excelent the food is good also but the view over looking biscayne bay is in my opinion,sexy check it out.
Christmas Eve Nightmare – We made dinner reservations for 8pm, Christmas Eve. We were seated and ordered our appetizers & entrees by about 8:20pm. At about 9:45pm we started to question the waitress about our food and she said it was coming "right away." 10pm came by and NO FOOD~ A man came to our table and asked us if the manager had come by our table to speak with us, "we said no." Bottom line, no food, we walked out at 10:10pm... No dinner, no explanation as to what was going on! NEVER AGAIN!!!
They just extended their lease for another 20 years, I don't think they will be around that long.
Better Than The Reviews – Despite the negative reviews posted here, I've yet to have a bad meal at the Rusty Pelican. The new menu is a major step up from previous offerings. Give it a try.
Avoid this tourist trap like the plague – Waiters with attitude, incompetent front desk and poor quality food, Don't complain they will get upset
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