Miami >Renaissance At The Gables
Biggest Mistake of my life!.
To begin with we paid our wedding off in a few payments. Whenever we would call to verify our balance.They would always be short a thousand or so which is absurd..luckily we keep good records and would print out all of our checks and fax them to the people at renaissance. This happened 3 times, and we were always patient and nice and never lost our cool with them even though it was frustrating.
We booked everything with them, from limo to pictures and video.BIGGEST MISTAKE OF MY LIFE..
The Limo which we booked to pick me up from my house take me to the venue then take us to our hotel..was 30 minutes late picking me up.the air conditioning barely worked The limo dropped me off at Renaissance and when the wedding was over and we called them to pick us up.they said when tony booked it he told them it was a one way trip..luckily a few friends had stuck around and drove us to the hotel.
Where should I begin.Tony and his mother no where to be found....which is funny because I booked Tony as our photographer and some guy who spoke no english showed up to take my pictures.The flower decorations we payed 40 dollars for to be put cascading on the cake? were sitting next to the cake and one of their employees asked my guest to arrange the flowers.since she was "a girl and would be better at it".They did not set out my envelope box or my cake cutter..my bridesmaids had to go on the hunt for that..
When it came time for me to walk down the aisle...The moment I had been dreaming about...the DJ played the wrong song, come to think of it even at the reception he played 2 songs from the list of music we had provided him and he mis-pronounced our names and the names of our bridal party as he introduced us.
The comes the matter of my wedding pictures.
In my pictures just to give you a few examples..I could see people smoking in the background, the camera mans face reflected in the window of the limo, there was a 6 foot ladder in the background of all of my pictures, the camera man took only 1 photo of my entire bridal party, never got a picture of just my mom and me, he wouldn't do retakes if he saw people weren't looking or something was messed up as was evident when I viewed the pictures. The one picture of me full length where you can see my dress and the train......my train is still folded under itself at some points. It was just the sloppiest work I had ever seen in my life....When I called Tony to complain I thought he would be understanding and do whatever he could to help us since we had been so patient with them when they screwed up our money all the time....his answer to me? YOU GET WHAT YOU PAY FOR.....What do you want me to do about it?
I went crazy when I heard these words. He finally agreed to take the pictures back and edit them for me.This was in May.I called and left messages and e-mailed and never got a call back from renaissance...I always just had to keep calling until tony was "available".sometimes my husband would call and tony would be "out sick" and I called 20 min later and Tony answered..
I FINALLY got my pictures on Sept 12..Tony claimed they were mailed out on September the 3rd and I kept calling because I hadn't received them, and he kept insisting they had been put in the mail.when I looked at the envelope the date on the envelope was september 9th..Every single day I spoke to him he was lying to me, .the worst part was I waited 5 months to get my pictures back and they were CROPPED.that's it.no enhancement to change of background, no black and white, no sepia nothing.the picture we loved we will have to take to a professional to edit because behind us all you see is power lines.
It became evident that after you gave them your money you became worthless to this company.My guest did seem to enjoy the wedding but that's only because they weren't on the inside seeing everything that went wrong and how they treat people after they have taken your money.
Truly a perfect experience. We had our mom's 50th Wedding Anniversary on January 16, 2010. We had a very tight budget and we had visited over 15 places before we got to Renaissance. They were able to provide us with a wonderful package called the Dream Package which provided us with everything that we needed and right within our budget. From the meal to the flowers and the decorations they truly did a wonderful job. My sister is getting married September if next year and she already booked it at Renaissance. They have been around for 40 years, so my sister has nothing to worry about when her wedding day comes around.
Great Vendor!. I had my wedding with them in September 2009. All I could say is that I am truly satisfied! They offer soooo much for not a lot of money. The quality and service is comparable to a hotel or country club. All my family and friends told me they had a great time. My family is a little spoiled and it usually takes a lot to impress them and they were. Thank you Renaissance!
I HIGHLY RECOMMEND RENAISSANCE..
OMG! IM SOOOOOOO HAPPY WITH RENAISSANCE AT THE GABLES. MY WEDDING RECEPTION WAS IN THE ATRIUM BALLROOM TWO WEEKS AGO (02.23.08). I HAD A VERY GREAT EXPERIENCE FROM START TO FINISH. TONY AND BETTY IN THE OFFICE HELPED ME WITH EVERY DETAIL. THEY EVEN HELPED ME FIND A PASTOR TO DO MY CEREMONY AT THE HALL. TONY HOSTED MY EVENT AND MADE SURE EVERYTHING WAS AS I PLANNED. THE FOOD WAS GREAT! THE MUSIC WAS AWESOME! THERES JUST TOO MUCH TO SAY HERE. BUT OVERALL I AM VERY HAPPY HOW MY WEDDING RECEPTION TURNED OUT!
I HIGHLY RECOMMEND RENAISSANCE.
Please if you want your dream weeding DON'T go to this place.
This place is really bad. I went to my brother's wedding there and it was a disappointment. I went with my sister in law at the beginning to look up the place and they make us believe that they were the best that it costs what it costs because it's worth it. Yeah right. Food was bad, steak was burn, no cocktail hour as promised, and the o?dours were cuban pastelitos, There were cheap in everything, the waiters came with one or two plates of appetizers? instead of a tray, and the open bar was disappointed bartender didn't know how to mix drinks. They didn't tend to the bride and groom. I have to do it. The cake had 3 tiers (100 people) they serve only one tier of the cake, give us the little one and stole the big one.
The D?J didn?t know what he was doing, we told him not hip hop, no salsa and of course he played hip-hop. The bride gave him in writing what music she likes (He even took the time to look up the list )thank good I had made a CD with the entrance song and the 1est dance song .And also brought 2 CDs with music that we like to dance. Last but not least the valet parking was mandatory and $4 per car. There are much better places for fewer prices!!!!!
Avoid for weddings and special events. This place is truly bad. I had my wedding here and it was a disappointment. They build up the place like they are going to take care of you, that it costs what it costs because it's worth it. Yeah right. No one to help direct the order of events for most of the party. Guests didn't know where to go, food was bad, steak was hard, no cocktail hour as promised, ballroom wasnt ready ontime. Oh and the open bar was stingy and bartender didn't know how to mix drinks. They didn't tend to the bride and groom. Things were stolen! Valet parking was mandatory and $4 per car. There are much better places!!!!
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