David Barton Gym

06/14/09

Don't waste your money

by Hatethisgym1 at Citysearch

What a joke. The managers change regularly and they never follow through with promises made.

I tried to cancel the membership and 3 months later they are still billing me. This place is a rip off. Don't bother. It will only be more of a hassle than it's worth.

• Cons: Staff is rude, trying to sell you everyday

01/31/09

Avoid this gym

by TheFitnessGuru at Citysearch

This gym has terrible service, unreliable instructors and defective equipment. I went to one class where the teacher was late, one where the stereo system was broken and one that never occurred at all with no reason given. Save your money and go elsewhere.

01/28/09

Terrible customer service. Refund problems.

by alonzoquijana at Citysearch

I have been trying to get refund from this gym for four months! The contract says I am due a refund (tried the gym and cancelled within the 10-day trial period); the membership advisor promised a refund in writing; I have been reassured repeatedly that I am due a refund by the Miami staff, who tell me it is a problem with the New York corporate office. Well the NY people have never once returned a phone call. 12 calls to date. The head of accounting is never there or -- as one receptionist told me -- "overwhelmed." Worse, whoever answers the phone (some snippy, rude, attitude guy) in New York told me to stop calling -- "we'll get to your refund when we can. Nothing I can do." So, if you are considering joining, just keep in mind thee people are not to be trusted with your money or credit card money. Great gym if you are a masochistic bill collector, but not so good for everyone else. Avoid.

• Pros: New facility. Clean (for now).
• Cons: Worst customer service ever. Billing. Refund problems. Attitude from staff.