801 Collins Ave, Miami Beach, FL | Directions 3313925.778283 -80.132001
Neighborhoods: Flamingo / Lummus
This is a NO GO! – Worst experience I have ever had in Miami. I go often, and would not recommend The Hotel/Spire Bar. Service was poor and food was just okay. The drinks were watered down, and the bartenders were very unpleasant. For such a swanky, and well talked about place, save yourself and go somewhere else!
Poor Service – I would not recommend this hotel to anyone traveling to South Beach. I agree with the other posts that the customer is never right. The bartenders, bell hops, registration employees spoke with attitude and made me feel inadequate. The hotel's manager is a know it all, pushy and unaccomodating man who has little respect for the few guests the hotel had during my stay. Mr. Manager, your slicked up suit and pushed back hair do not do you any good because your customer service skills lack tremendously. Bar tenders throughout favored individuals and treated others like peasants. This hotel was disappointing and made me feel like a third class citizen. Too bad you will not see repeat business from myself or my colleagues again.
Great Hotel with a Great Pool Scene – I love this hotel! I have stayed here about 5 or 6 times and always enjoy it. The rooms are small but functional. The rainfall showers are great especially nice if you're tall like me. Despite some of the other reviews, I really find the staff to be nice and helpful. They really know the area as well and can help you with any type of bar or restaurant info. The one exception is the valet. They are contracted by the hotel and are really SLOW! Expect 20 - 30 minutes to get your car. Not a good value for the $25 per day. I recommend street parking. It's surprisingly easy to find and you can park for four hours on your credit card for $1 per hour. and overnight is free!
The best part of this hotel is the rooftop pool. It is simply gorgeous! It is a great place for the fun people have fun. There is a great view of the beach and lots of comfortable chaises. The pool is topless and, in general, that's the rule. It's a very relaxed scene and my girl enjoyed wearing as little as possible and getting rid of her tan lines. Feel free to loose your inhibitions at this pool. Truly South Beach at it's best!
The pool bartenders are really great too, especially Martin and Calisto. They are very relaxed and have fun and will really take care of you. Try one of the house specialty frozen mojitos. But, please do not bring your kids here.
It was nice - but never again! – Front desk service is non-existence. I got such attitude checking in/out - hello, I'm giving you money, not begging to stay there. But the other staff members were great...the hotel's clean, though it SCREAMS IKEA. I had a good time with my friends but would NEVER stay there again.
A Todd Oldham-designed hotel with a rooftop pool overlooking the ocean. – The Scene
This luxury hotel was built in 1939 in the heyday of the art-deco craze. It was designed by architect L. Murray Dixon and was once known as the Tiffany--the old neon sign remains. The rooftop pool and bar overlook Ocean Drive, the Atlantic Ocean and beyond. Guests enjoy convenient proximity to sand, surf and boutique shops.
The 53 spacious guest rooms and suites, as well as public areas, were furnished by fashion designer Todd Oldham in 1998 during the hotel's restoration. His signature funky touches are evident throughout, from brightly colored mosaic tiles in the bathrooms to gem-colored Murano glass lighting fixtures in the restaurant. Guest room amenities include CD players, wireless Internet access and bath products by the White Company of London. The acclaimed indoor/outdoor garden cafe, Wish, serves American cuisine with contemporary Asian highlights in a tropical ambience. The hotel also offers a conference room and video-production facilities.
Worst Service Experience Ever! – This Hotel's staff philosophy is; "The customer is never right"! They seem to have no long term customer relationship skills. The management obviously relies on it's prime location and trendy Interior Design.
This is the spot 150% customer service – We had booked at another hotel down the street that wasnt what the web said it was. I walked in the front door and the young woman at the desk listened to me and my situation . She told me that she would be more than glad to get us a room and match the rate that we were to pay up the street. In fact the staff here was so helpful that we can not wait to go back and visit. Man the pool on the roof you can be served a drink and not get sand in your suit this pool is like no other and that signiture drink they serve is like liquid gold. My hat is off to you for customer service. Keep it up.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Hotel At South Beach on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.