08/04/08

Horrible service and not attentive to customers. Food is not worth the price.

by CindyG29

I was taken to the restaurant for my birthday. We overlooked to order sides. We had the filet mignon and only realized that we forgot to order our sides when we saw the plates headed our way with only meat. We asked the waiter, ?we forgot to order our sides?. He responded to us, well ?the kitchen is really busy tonight, by the time we place the side order your steaks will get cold, maybe next time?. We were in shock to say the least. ?maybe next time? , Did he think there would be a next time after the poor service. We did not get water and everyone around us got bread and we had to ask for ours. The original waiter left us and another brought the dessert and the check. I mean we were speechless.

We have visited several of fine steak houses the service and attention was remarkable. Every time you go to any of these restaurants they ask ?is this your first time?? I think this was ridiculous and incredible that he said ?maybe next time?. I felt cheated. I seriously wished that I had never gone to the restaurant this past Saturday. As I further searched this morning for reviews to post my own on the restaurant, I found that I am not the only one who has had this experience. I don?t think that I will ever go to your restaurant in any city and if I can discourage more people I will. I don?t think it is fair to spend $200 for dinner and not be satisfied.

• Pros: There were no good things.
• Cons: Steaks were not seasoned right, or cooked right, waiter and overall service poor. No manager in sight asking if everything was o.k.

05/28/08

Worst Service on South Beach

by foodandwine

The food at Smith & Wollensky is great. I was extremely disappointed in how poor the service was at this establishment as it is so great at other Smith & Wollensky locations around the United States. The waiter did such a horrible job of waiting on us. I spoke with the manager and he recommended that I phone the General Manager directly. I did and left a message for him to call me back and I never heard a word from him. Because of this poor acknowledgement from the GM I have decided to NEVER eat at any Smith & Wollensky no matter the location. This type of service is absolutely UNACCEPTABLE!!!

03/27/08

First visit in Miami was this, per Cab Driver's Recommendation

by btbam88

If you'r on a tight budget, you can still come here. Good food, good service, good prices, good everything. This place was the first place I went fromthe airport, the first time in miami. Really set a good mood for my vacation. thanks

• Pros: Everything
• Cons: none