Doesn't Recommend

Paul W.

Joined 1 years ago

Disgusting. This is the worst hotel I have ever stayed at. The room smelled like a dead animal, literally, and was filthy with urine on the floor. I asked to be moved to another room, but it smelled the same. The room was filthy as well, with pubic hairs and sand in the bathtub. I was forced to cut my trip short as a result, but the management would not give me a refund, and did not even offer to cover incidental room expenses.

Doesn't Recommend

jms581

Joined 6 years ago

?? "Hip" ??. Identifying oneself as 'hip' is not. Having a guest robbed, then not being in close touch with him/her--let alone not returning calls--is well beyond abysmal. The owner/management should not be in a consumer-oriented business.

Doesn't Recommend

corkdevo

Joined 6 years ago

Lousy hotel product. I am not sure how anyone can stay here and not be dissapointed. Cheap breakfast. Rude service from the night staff. Lound music in the lobby all night long so if you got a room on the first floor forget about sleeping any. Lights out in the room, no safe. Don't even bother to try to reach the managment they are never around. They obviously don't care about the service of this hotel. This hotel is not worth the $$$. Very disappointed. Stay at your own risk .

Doesn't Recommend

chloecat

Joined 6 years ago

WORST HOTEL EVER - do NOT stay here. I was there two weeks ago and my room was broken into. I filed a police report and the GM of the hotel refuses to get back to me, have not watched the video tapes (that are aimed directly at my room) and overall do not care and are completely unhelpful. No one returns calls - this is easily the worst experience I've ever had. Someone else posted a separate review saying they were robbed, as well, so I really would recommend that you stay anywhere but here.

Doesn't Recommend

marte26

Joined 6 years ago

Worst Customer Service. I don't know where to begin with this place. They try really hard to be a "boutique Hotel" but fall so far off the scale. The workers not only are difficult to understand with the language barrier but are not helpful at all. I had items stolen from my room and it took them 2 days to give me an answer on whether my items were found. They cover up for their dishonest housekeepers. I don't recommend this place at all!!!!

Recommends

catalinamia

Joined 6 years ago

great fun. spent 2 nights here and loved it. lots going on. fun lobby bar, great rooftop jacuzzi, stocked mini-bar, nice cd player, bathroom is roomy. so much for so little. we got free tix for clubs, free drinks at happy hour, free breakfast. and the front desk was cheery and helpful. we had a quiet room on the 3rd floor facing the street and it was nice and quiet. fun and relaxing. great place to visit while in sobe.

Recommends

Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Chic hotel draws business travelers and hipsters with plush linens, free-flowing rain showers and business center at central South Beach location.

Recommends

nyctosouthbeach

Joined 7 years ago

RUN As Fast As You Can From the Creepy Crawlies!. When we arrived to this dump,we were disappointed w/the sleazy atmosphere.We'd never been to South Beach & figured maybe we needed to get used to the art deco scene.We went up to our room,through the dark dungeon of a hallway,to find a small,uninviting room overlooking an alley.We immediately took the comforter offwhich was absolutely filthy & full of stains.We noticed the bed was made, but sheets were not clean.There was sand,hair, and a cigarette hole in them.We left for the beach & complained on the way out.When we got back,nothing had been done+we were greeted by a live b_g crawling in the middle of the bed.We complained again-nothing.Since it was a holiday weekend & we may not get another room,we grabbed sheets from the hall closet, & left to buy disinfectant & trash bags to put down between the mattress & sheets.Last straw was when we came back,stripped the bed of everything & found several bed b_gs (dead & alive) on the mattress.We left with our unpacked bags in the middle of the night.Luckily, we were able to find another room (& it wasnt raining like next night)at about 3 AM for 1 night.Next day,we went back to the Chesterfield & were offered a great place at another one of their upscale South Beach Group hotels.We were apprehensive,but checked it out.We had to speak to the manager before taking it & since she wasnt in until noon,we stayed put.At 11:30 AM we got a call asking if we wanted the room b/c someone else needed it.We said we did,ran to speak to manager, only to have her tell us the room had been given awayfive minutes after we hung up.We spent two out of our five day vacation searching for other accommodations & moving around in extremely humid weather.Did I mention our toilet didnt work?This is the most unprofessional & disgusting place.Still having nightmares.Ruined our vacation,dont let them ruin yours.

Recommends

fresnocali

Joined 7 years ago

Hotel with it all. They've got location, clean rooms, courteous staff, good prices, fun happy hour and free breakfast. Right in the center of SouthBeach. It's a great weekday getaway for locals. Or spend a weekend if you're from out of town. You'll be very happy you did. all the employees give their best.

Recommends

tmjones78

Joined 8 years ago

Customer Service Without the Service. Whe I checked in the room was warm so I asked that maintenance take a look at the unit. The guy held his hand 3 inches from the vent told me it was working fine although I was sweating. I'm sure that CHECKING the unit meant more than holding a hand over it. The front desk said there was nothing they could do since all the South Beach Group hotels were sold out. After complaining all weekend with no work done on the unit and the last day of my stay, the front dest attendant lied and said again that there were no rooms until I told her how many days we had gone with out A/C.

The manger nor any representative from South Beach Group hotels returned my phone call or email to address my complaint. If you are looking for quality and service this place it not it.