Miami >Travel > Island Queen Cruises
555 NE 15TH St Ste 102, Miami, FL | Directions 3313225.789802 -80.185576
Mon. - Thu. 10am - 10pm;Fri. - Sat. 10am - 11pm;Sun. 11am - 9pm
Neighborhoods: Downtown Miami
Awesome way to get on the water. – I enjoyed my cruise, just look at what the day was like! For $25 I spent 90 minutes taking in some of the most beautiful scenery miami has to offer. That millionaire's row has some incredible homes. I recommend this tour to anyone who loves boating and wants the best view of Miami's skyline possible. It was great!
Refuse Admission Even with proof our Go Miami Card valid – Their management is horrible and rejected our admissions as they not able to process our Miami go card. Manager was really rude with us and also refuses to try other ways his colleague was suggesting. He was rude with us too. I provide Miami Zoo receipt with same day and same Go Miami account number still he refuse admission saying they can not get money from Go Miami company unless they able to process card. Since Go Miami Customer service not available that time, I talk next day with them and they said Attraction Company didn’t follow standard procedure. They should allow us on board writing card number. It ruins our all plans for Friday evening and affects our entire trip since we can't forget that experience.
Any time a customer has a problem with a product that isn't directly owned by Island Queen Cruises there is a chance for errors. The Miami Go Card provides a terminal to Island Queen Cruises that is to be used to validate all Miami Go Cards. If the terminal they provide doesn't validate the customers Miami Go Card then we can easily refuse entrance. This is standard operating procedures since we depend on the terminal to validate all Miami Go Cards.
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