Pollo Tropical

08/24/07

Great for fast food.

by hungryforgoodfood at Citysearch

Very good. Love the sweet plantains and their new tostones are very good. Their service is fast and the food is delicious.

• Pros: Fast, wholesome food.
• Cons: It gets crowded at lunch peak hour.

04/03/07

Cashiers Need English and Customer Service courses

by tonayamoss at Citysearch

F.Y.Observation

The cashier could not speak english.the workers need to enroll in english &customer service courses.

I was born and raised in Miami, and then moved to Atlanta. I came back to Miami on a vacation and went to a Pollo Tropical on SW 152 St (Coral Reef). I came to the counter to order a leg quarter meal with rice and beans. The cashier could not speak English so the manager had to complete my order. I got the food and the chicken was not perfectly marinated or cooked enough to enjoy it. The regional managers or managers need to encourage their workers to enroll in English and customer service courses to understand on how to serve a customer better.

• Pros: The menu selection is good
• Cons: Some Cashiers need customer service/english training

08/07/05

Yuck!

by vingh4 at Citysearch

Pollo Tropical USED to be super-what happened? The food doesn't have the same quality it did a year ago. And the service-forget it! Someone needs to give some classes on manners here. Let's hope they decide to do something & go back to being a great lunchspot.

• Pros: location
• Cons: poor service, not tasty