El Dorado Furniture
Last updated 3.31.09
What People Are Saying About El Dorado Furniture
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Leather sofas, dining room sets, bars, office desks, kids' furniture and more since 1967. Same-day delivery for most items.
User Reviews
realtimereview
June 22, 2009
TRUST ME!!! I never really write reviews, but my experience with them was soooo horrible that I felt the need to advise future buyers....Horrible service, faulty furniture, overpriced!!!! It has been three weeks and I am still waiting on my sofa to be fixed!!! Today I gave up and told them to refund my money and take the stupid sofa.. I would rather buy from WALMART than them ever again!! They snap at you and treat you like you are a 2 year old and a liar once you pay them.....don't do it.......
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Sandela
November 24, 2008
We bought a platform day bed with storage that looked expresso brown in the store. Once it arrived at my home I could see that it is cherry wood. It does not go with the rest of the furniture in the room and I am not happy with the piece and so I called the store where it was bought to see what could be done. First, I was told that it would be up to the sales person that sold this to us. I asked to speak to a manager and was put on hold. When Karen came back on the phone she told me she had spoken to a manager that was too busy to talk to me at the moment but would call me back. That was at 11am, I called again at 2:30pm and was told that the manager was out to lunch. I then received a call from the salesperson and I explained the situation and he told me I would need to speak to a manager. The manager, Mario Morales, then called me and spoke very rudely to me, that he had been busy all morning but that he was calling me now. He told me that El Dorado does not return anything that has been delivered. I found this incredible where in this day and age even mattress stores let you try mattresses in your home for your full satisfaction. I explained to him that even the paperwork says brown and it is cherry. He went on to tell me that everyone has a different perspective of "brown". I further explained that I wanted to exchange the platform bed for another item I found that is even more expensive; he snapped at me that that making an exchange is having to pick up the item and they don?t do that. I found his manner very rude and could see that El Dorado Furniture management does not believe in customer satisfaction. I am hoping that by taking this to an owner something can be done. After sending this letter they reassured me once you buy an item in the store that is it and they were not pleasent about it! Will never shop there again!
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Sandstorm512
September 27, 2008
Great overall shopping experience. The look of the store is unique. I received my Delivery immediately and when promised. I highly recommend this place.
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