Hialeah >AutoNation Honda Miami Lakes
Great Experience. I bought a new Accord, I did the whole negotiation through the internet department with the assistance of Mr. Gerardo Escallon, who was Excellent, no hidden fees and everything was delivered as promised. The paperwork process could had been a little bit shorter but overall I'm very happy with my experience with this dealer.
Dont understands these reviews. I hate buying a car, I was talking to 3 different dealers and on the phone I thought I was getting great deals . I went to Pompano Beach Honda when I got there they lied both about having the vhicle and the price same experience with Rick Case. Now the one that finally did everything right was Lourdes Diaz Internet Manager at Maroone Honda of Miami, she had the vehcle ready and washed when I got there got a great price and everytime I called her which was many times she was always professional and honest she seemed to care more about me than selling a car . I know where I am going to buy all my cars from now on.
Amazing experience. I read the reviews before going in and was a little frightened but I went in and talked to william!!! Don't buy with anyone else! He is the best, most honest sales man ever! He helped me,my mom, my sister and my dad. Everyone else might be liars but he's awsome! Did a great job working with my credit score(not to good) and still got me a great deal. Don't forget ask for william!!!
WORST SERVICE EVER!!!. THE WHOLE EXPERIENCE WAS HORRIBLE..IF I WAS ABLE TO NOT GIVE A STAR IT WOULD HAVE BEEN CLEAR! WE WALK IN AND NO ONE SEEMS TO EVEN NOTICE WE ARE THERE.. I ACTUALLY HAVE TO INTERRUPT 3 SALES REPS HAVING A PERSONAL CONVERSATION FOR SOMEONE TO HELP US.. THE GUY WHO CAME TO HELP US HAMMAD MANZOOR WAS HORRIBLE!!! WE TELL HIM WE ARE INTERESTED IN A CERTAIN CAR BUT INSIST ON SHOWING US ANOTHER. HE THEN SEEMS TO BE FRUSTRATED AND SHOWS US A DISGUSTING MAXIMA THAT WAS DESTROYED INSIDE AND OUT! AFTER WALKING AROUND AIMLESSLY HE SHOWS US SOME CARS ONLINE, WE FIND A GREAT ACURA TL AND WANT TO SEE IT BUT ITS IN A LOCKED WAREHOUSE WHO NO ONE HAS ACCESS TO (MIND YOU ITS LABOR DAY WEEKEND A BUSY CAR BUYING WEEKEND) STATED ITS TOO FAR FOR HIM TO GO GET IT HIMSELF AND I WILL HAVE TO WAIT TILL TUESDAY. (DONT YOU WORK OFF COMMISSION?) WE THEN PRESSURE HIM TO ASK HIS MANAGER TO SPEED THE DELIVERY AND HESITANTLY HE DOES. AFTER LEARNING THEY ARE ABLE TO DELIVER THE CAR THE NEXT DAY WE TURN TO SAY BYE, HE PROCEEDS TO SNEEZE INTO BOTH HANDS, THEN EXTENDS FOR A HANDSHAKE (REALLY?, DO YOU REALLY THINK I WAS GOING TO SHAKE YOUR INFESTED HANDS?)... THANKS TO THIS HORRIBLE EXPERIENCE I ENDED UP GOING STRAIGHT TO CARMAX AND PURCHASED MY DREAM CAR.... MAROONE HONDA OF MIAMI YOU LOST A CUSTOMER AND A SALE.... SHAKE THAT.
Liars' Store. The experience in this store was like a walk in the hell. Every body there lied to you and they are rude, too.
Every sleazy dealer trick in book.
We made a great deal through the "internet department" of Maroone Honda Hollywood. We got the price we wanted on a Honda Civic. We were encouraged to come in to sign papers. That's when the nightmare began. As soon as we got to the dealership, the sales and financing staff threw every sleazy dealer tactic at us that I've ever heard of. We had done our own research, so we had answers for everything. First, they tried to tell us that being self-employed wouldn't work, because Honda was a "stickler" w/financing. We responded that our credit was excellent. Then, they said we didn't have enough credit. When we pointed out that we had had established credit for over 5 years with a good available credit/debt ratio, they "realized" they had misread the sheet, and went back to check rates again. They came back with a horrible offer, longer loan term than we wanted and 1000's more down. They gave us the "first time car buyers" routine. We wouldn't budge, so they dropped the atrocious APR by 2 percent. We then asked if they could do our loan term. They said yes, but the APR would be the same. We wouldn't take it and walked out, the man said "well good luck because you're not ever going to get a better rate."
The next morning, my husband received a phone call from a potential lender. The lender was very nice, and told us the %APR we were approved for. It was EXACTLY what we knew we could get! The sales associate e-mailed and was "so sorry" about last night. Miraculously, they dropped the APR another 2 percent, but it was STILL OVER THE BANK AMOUNT BY 2.0%!!! After I let them know that I was onto their game, they became very rude and were suddenly "too busy to talk" because it was the end of the month. Also, after we told them no deal, they still dinged our credit with multiple inquiries from some very "non-traditional" loan operations. We are going to have to put a freeze on our credit now because we don't want those checks to turn into full inquiries and drop our score.
Go anywhere BUT Maroone Honda of Miami. If you want a bunch of lies, and want to deal with a bunch of unnecessary stuff after you get your car from here, this is the place to go. I bought a car a month and a half ago from these people, and have had nothing but problems. Should have known better when they told me I should just take it to the dealership to get it fixed because it was under warranty (BMW). Sent a certified letter requesting refund money be sent to me, and they send it to someone else. Classy. Unethical and unreliable people and staff. Miguel Catalano was my sales guy. Bob was the guy in financing.
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