Mercury Resort and Spa
Miami Beach, FL 33139
Phone: (305) 398-3000
- Hours:
- Daily 24 hours
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Editorial Description for Mercury Resort and Spa
Modern boutique hotel offers suites with kitchens, fax machines, Internet access, whirlpool spas and Italian furnishings; on-site restaurants available.
User Reviews for Mercury Resort and Spa
07/15/2008 Posted by tanrolls
The hotel itself is decent. The pool looked less than appealing. The hallway carpet needs replacing. The staff with the exception of the cleaning staff need a course in customer service. We received very little sleep on Friday night because someone on our floor was having a loud party. I tried to call the front desk and no one answered. I am pretty sure we were not the only people disturbed because you could hear other guests yellling "shut up". We requested a new room on Saturday and we were given one. The front desk clerk said next time to call the front desk if there is a disturbance. We tried calling the front desk again for a different issue. No one answered the phone. Saturday we went to the beach so we asked for beach towels. The front desk clerk did not take the opportunity to tell us that we could receive complimentary lounge chairs and other amenities at Nikki's Beach. I think that this would have a been a key point to mention. I have never stayed at a hotel in which the front desk staff did not inform you of the basic amenities. So we spent extra money unnecessarily and missed out on a good experience. We never received the wash clothes we requested. Overall, I did not get the impression that the Mercury Resort and Spa cared whether we returned to the hotel in the future.
04/01/2008 Posted by kengwynn
I was recently in Miami and decided to stay at the Mercury Hotel due to relatively nice reviews. While the hotel is nice and fairly clean, the aloof staff was very unhelpful and uninterested in making sure guests were taken care of. During check-in process it seemed like our arrival was a nuisance and we were not greeted warmly. Throughout our stay the staff wasn’t helpful with answering simple questions (good restaurants, bars, clubs) in the area…it seemed like they really didn’t care. There was also an incident where our housekeeping attendant (probably accidentally) damaged our laptop and the hotel management was very unresponsive; it took several weeks for any sort of response to try to resolve the issue – it was unbelievable. I’d recommend any of the other comparable boutique hotels in South Beach such as Nassau Suite Hotel, Raleigh Hotel and The Palms Hotel – just don’t stay at the Mercury.
Pros: Good location, art deco hotel, small pool/jacuzzi
Cons: Unhelpful staff, unresponsive management, noisy air-conditioners
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