Delano Hotel

3rd time and i keep loving it. This was my 3rd time ad Delano, this time I Went as a couple, and it was incredible. Love the atmosphere, the food, the staff are AMAZING... It's a great hotel but if any of you are looking to save some $$ then book it at SweetHotelDeals.us They usually have some pretty good deals on there!…

Horrible service. My husband and I recently were at the Delano for a business meeting. We came in separate cars on a Saturday night. My husband was told that we did not have to pay for the valet service because of our meeting that we had scheduled with our clients. The service at the bars lacked attention to response of any kind of service. They were either short staffed or did not care to serve drinks. Our clients were disappointed in the long waits for service. We were not impressed by the atmosphere. My husband and I turned in our valet tickets at the same time. We both had to pay $24.00 because the valet man wouldn't recognize that we had a business meeting there and was told that we wouldn't have to pay. He got his car in 20 minutes and left. They could not find my car after waiting 30 minutes. I went to the manager who came out and investigated. After another 10 minutes they finally brought me my car which had the wrong claim ticket number. They gave me a ticket number 019537 but my car had the ticket number 19579 so they totally screwed up that service which by the way cost $24.00. The manager did not even care that they had messed up on my ticket.

My advice: DON'T GO THERE!!!…

Rude Rude Rude and YES THERE IS A DRESS CODE. I am staying at the Ritz Carlton and wanted to check out the Delano's restaurant and bar on my way back from dinner as a possible Friday night hang out and possible next stay. When my wife and I made our way up the steps the valet jumped on me and said "Excuse me sir are you a guest at the hotel?" I responded, "No, but I wanted to check out the bar and restaurant". He looked at me and said, " We have a dress code and do not allow shorts after 9:00 PM." and with no apology and an attitude as if I were low rent. I am an Executive and make great money, my wife is totally hot, and has a huge rock on her hand. My only infraction was wearing long white linen shorts and a designer T shirt when it was still 90 degress. Other groups of people were going into the hotel in shorts and not being accosted. Some of the valet and bell staff were in fact wearing shorts. In my opinion, this was totally unacceptable elitism. I have been eating at all the hot spots this week in South Beach but the Delano won't be one of them. Guess they feel the $350 I would have spent tonight is somehow beneath their standards. OY! This web site says there is no dress code. Whatever happened to honesty in advertising?…